Client Success Associate, SaaS/iPaaS

🕒 5 days ago

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Flexspring

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 HR Tech

☁️ SaaS

🔌 API

HR Tech • SaaS • API

Flexspring is a specialist HR data integration company that builds custom data connectors and a dedicated iPaaS to automate employee and HR-related data flows between HR, payroll, accounting, and business systems. They provide consulting-led custom mapping, turnkey connectors, hosting, monitoring, and a Data Cache API so enterprises and HR-tech vendors can sync systems (ADP, BambooHR, Workday, NetSuite, etc. ) without internal IT effort. Flexspring focuses on reducing manual re-entry and operational friction for HR and finance teams and licenses its platform to partners and larger organizations.

📋 Description

• Partner directly with C-level leadership to support daily operational priorities and cross-functional initiatives. • Translate high-level direction into structured action plans, follow-ups, and execution tracking. • Coordinate across Accounting, Sales, Customer Success, and Delivery to ensure alignment and timely completion of key initiatives. • Support leadership in preparing materials, reporting, and structured presentations when needed. • Identify inefficiencies across administrative and inter-departmental workflows. • Lead practical improvements to processes between Sales, Accounting, AR, and Customer Success. • Contribute to back-office optimization initiatives, including exploring AI-enabled process enhancements. • Document and standardize procedures to improve speed, clarity, and accountability. • Support operational aspects of European expansion initiatives. • Coordinate cross-border workflows and ensure alignment with European time zones and partner expectations. • Assist in adapting internal processes to support international growth. • Maintain and improve operational dashboards and performance reporting. • Ensure data accuracy and integrity across CRM and operational systems. • Provide structured insights to support decision-making. • Track key metrics and deadlines to ensure visibility and follow-through. • Collaborate with external partners on operational coordination. • Support AR oversight and coordination with Accounting. • Facilitate clear handoffs and communication between departments.

🎯 Requirements

• BA/BS Degree • 2–5 years of experience in Business Operations, Operations, Sales Operations, or a similar role. • Full professional fluency in English and French is required. • Experience in a SaaS or B2B environment preferred. • Strong analytical ability and attention to detail. • Comfort working with CRM systems and operational tools (Salesforce experience preferred). • Ability to operate with limited information and take initiative without waiting for detailed instructions. • Strong ownership mindset and high level of accountability. • Comfort working in ambiguity and managing shifting priorities. • Ability to meet tight deadlines and adapt when timelines change. • Flexibility in working hours when collaboration or deadlines require it, including occasional early mornings or evenings to align with European time zones.

🏖️ Benefits

• Work from home with flexible hours. • 4 weeks of paid vacation annually. • Comprehensive health benefits package for you and your family. • Team events and opportunities to connect with colleagues. • Opportunity to work with cutting-edge technologies. • Competitive base salary.