Client Success Manager

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Floowi Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Floowi Inc. is a talent outsourcing company specializing in connecting rapidly growing agencies with elite offshore talent from Latin America. They focus on hiring marketing, design, and product professionals, ensuring cultural fit and effective communication with a quick turnaround of candidate placement. With a budget-friendly model and flexible contracts, Floowi enables businesses to scale efficiently while accessing top-tier talent, all while handling contracts and payroll for their clients.

📋 Description

• Serve as the primary point of contact for assigned client accounts across multiple platforms (Slack, WhatsApp, SMS, Zoom) • Build and maintain strong, long-term client relationships • Identify upsell and cross-sell opportunities, assist with contract negotiations, and maximize client profitability • Prepare account status reports and maintain clear communication with internal and external stakeholders • Develop trusted advisor relationships with key client stakeholders • Address client inquiries, concerns, and needs promptly and professionally • Communicate progress on initiatives (weekly, monthly, quarterly) to ensure alignment with client goals • Handle challenging client requests or escalations as needed • Collaborate with sales, paid ads, and content teams to align strategies with client objectives • Oversee project timelines and deliverables using management software (e.g., Teamwork) • Schedule and lead client status meetings and internal discussions • Resolve project issues promptly to maintain quality and meet deadlines • Monitor key metrics — leads, sales, and performance indicators — to ensure goals are met • Identify areas for improvement and optimize strategies based on data-driven results • Partner with internal teams to ensure seamless communication and project alignment • Participate in agency initiatives including video content creation and strategy development

🎯 Requirements

• 3+ years of experience as a Client Success Manager, Account Manager, or related role • Hands-on experience with Meta Ads, Google Ads, or SEO campaigns • Proficiency with CRMs and productivity tools (e.g., HubSpot, GHL, MS Office, Google Docs) • Exceptional organizational skills and strong attention to detail • Strong communication and presentation skills • BA/BS degree in Business Administration, Marketing, or a related field (preferred)

🏖️ Benefits

• Competitive salary and performance-based incentives • Paid Time Off (PTO) and holidays • Mental Fitness Program • Professional development opportunities • Collaborative and supportive work environment • 100% remote work