Client Support – Operations Coordinator

Job not on LinkedIn

🔥 13 hours ago

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Floowi Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Floowi Inc. is a talent outsourcing company specializing in connecting rapidly growing agencies with elite offshore talent from Latin America. They focus on hiring marketing, design, and product professionals, ensuring cultural fit and effective communication with a quick turnaround of candidate placement. With a budget-friendly model and flexible contracts, Floowi enables businesses to scale efficiently while accessing top-tier talent, all while handling contracts and payroll for their clients.

📋 Description

• Answer and manage incoming calls as a professional first point of contact for new and existing customers • Follow up on estimate requests through phone, email, and other channels • Gather information to understand customer requests • Ask questions about customer needs and property details, identify the appropriate service or assessment, and route requests to the right team member • Schedule estimates, appointments, service visits, and follow-ups while coordinating customer and team availability • Support client onboarding, customer setup, documentation, reporting, and internal follow-up • Assist with estimate preparation and drafting in the company’s software • Communicate the company’s tree-care services clearly and professionally • Coordinate with internal teams to ensure customer requests are routed, tracked, and followed up • Take on additional administrative, operational, and customer support responsibilities as the role develops

🎯 Requirements

• Advanced English (C1+) • Excellent English communication skills, both verbal and written, with a professional and confident phone presence • Strong customer service skills, including active listening, asking relevant questions, understanding customer needs, and communicating information clearly • Strong organizational and multitasking abilities, particularly when managing scheduling, follow-ups, and multiple customer requests • Ability to learn new software, processes, and industry terminology and apply established scripts, guidelines, and workflows • Previous experience in customer service, reception, virtual assistance, office administration, scheduling, or operations is preferred • Experience with CRM, scheduling, estimating, or other business-management software is preferred • Spanish proficiency is preferred, particularly for supporting bilingual customer interactions • Ability to work independently while using good judgment to determine how customer requests should be handled • Must be based in LATAM

🏖️ Benefits

• Competitive salary in USD • Remote-first flexibility • Work from anywhere • PTO • Paid U.S. holidays