Customer Support

🕒 March 21

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 72%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Floowi Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Floowi Inc. is a talent outsourcing company specializing in connecting rapidly growing agencies with elite offshore talent from Latin America. They focus on hiring marketing, design, and product professionals, ensuring cultural fit and effective communication with a quick turnaround of candidate placement. With a budget-friendly model and flexible contracts, Floowi enables businesses to scale efficiently while accessing top-tier talent, all while handling contracts and payroll for their clients.

📋 Description

• Own the full lifecycle of inbound support tickets from receipt through resolution across email, chat, and phone • Investigate issues by reproducing scenarios, reviewing account configurations, and analyzing logs to ensure accurate resolution • Maintain organized and prioritized ticket queues within CRM systems, ensuring SLA targets are consistently met • Act as the primary point of contact for users, coordinating with product, engineering, and customer success teams • Create and maintain help documentation, including FAQs and troubleshooting guides, to support self-service • Identify recurring issues and escalate patterns to internal teams to support long-term product improvements

🎯 Requirements

• Advanced English (C1+) • Experience managing inbound support requests across email, chat, and phone • Strong ability to investigate and troubleshoot issues within a software or platform environment • Experience working with CRM or ticketing systems such as HubSpot, Zendesk, or Intercom • Ability to document processes and create clear, user-friendly help content • Experience collaborating with cross-functional teams such as product, engineering, or customer success • Full-time availability aligned with EST

🏖️ Benefits

• Competitive salary in USD • Remote-first flexibility • Work from anywhere • A monthly flexible benefits budget, in addition to your salary • PTO • Paid U.S. holidays