Field Service Technician

🔥 12 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $33 - $36 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Flow International

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1976

🔧 Hardware

🤝 B2B

Hardware • B2B

<Flow International> Flow International is a manufacturer of industrial cutting systems specializing in abrasive and pure waterjet technology. The company designs and produces the full waterjet solution — pumps, cutting heads, XY tables, software, accessories — and has expanded into complementary machine tools such as fiber lasers and press brakes. Flow serves industrial and fabrication customers (machine shops, metal service centers, stone and composite fabricators) with integrated equipment, parts, service, and training to support production cutting applications across many materials and industries.

📋 Description

• Install, commission, troubleshoot, and repair Waterjet, CNC Laser and Press Brake systems. • Provide on-site and remote technical support to ensure optimal machine performance. • Train customers in machine operation, preventive maintenance, and safety procedures. • Diagnose and resolve mechanical, electrical, hydraulic, and software issues. • Complete detailed service documentation and reports. • Maintain up-to-date technical documentation and assist with parts identification. • Establish and maintain strong customer relationships. • Participate in on-call rotation for after-hours and holiday support. • Perform routine and preventive maintenance.

🎯 Requirements

• Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems. • Strong diagnostic and troubleshooting skills. • Ability to analyze and resolve technical problems using sound judgment. • Proficient in using Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos. • Strong verbal and written communication skills, with the ability to clearly explain complex technical issues. • Excellent interpersonal skills with the ability to remain calm and professional under pressure. • Strong initiative, a positive attitude, and a dependable work ethic. • Ability to organize work, manage time effectively, and work independently. • High school diploma required; AA degree in Electronics, Robotics, or Mechanical Engineering preferred. • Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake. • Hands-on experience with industrial machinery installation or field service. • Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills. • Valid driver’s license and passport. • Ability to lift up to 70 lbs and perform physically demanding tasks. • Willingness to work overtime and occasional weekends.

🏖️ Benefits

• medical • dental • vision • 401(k) • paid time off • life and disability insurance • education reimbursement • global opportunities for career development