Client Service Member – Latin America

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FlyFlat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🤝 B2B

☁️ SaaS

Transport • B2B • SaaS

FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.

📋 Description

• Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory • Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals, not just the most obvious result • Apply fare rules and availability knowledge to find solutions that are both accurate and creative • Document complete pricing details, fare rules, and booking requirements in our workflow systems so nothing is lost in handover • Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting • Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries • Maintain proactive, high-touch communication throughout the search and booking process • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams so the client's experience does not have any gaps • Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately, rather than attempting to handle them alone

🎯 Requirements

• 2+ years in travel operations, luxury hospitality, or high-touch client service • Hands-on Sabre GDS experience is mandatory for this role. • Excellent written communication: your client messages are clear, professional, and feel personal, not like they came from a template • Strong attention to accuracy: you maintain 98%+ accuracy even when you are moving quickly across multiple requests • The ability to manage multiple client requests simultaneously while meeting tight response and delivery SLAs • A collaborative mindset: you hand off work cleanly, communicate proactively with your team, and treat handovers as a responsibility, not an afterthought

🏖️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Global collaboration with talented teams