FlyFlat
Transport • B2B • SaaS
FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.
Client Service Team Lead
November 25
FlyFlat
Transport • B2B • SaaS
FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.
📋 Description
• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics • Master complex travel optimization using award programs, creative routing, and premium fare strategies • Build polished quotes with clear reasoning, value explanations, and trade-off analysis • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work • Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving • Supervise all client searches and communications during your shift • Run weekly team reviews to improve search quality and communication • Identify when team members need support or are ready for more complex work • Ensure seamless handovers between teams and shifts • Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations • Propose search optimizations and training improvements • Handle escalations with empathy and confidence.
🎯 Requirements
• 3+ years in luxury travel, premium concierge, or high-touch client service • Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing • Experience with mileage programs and premium booking methods • Excellent written communication- your quotes are clear, polished, and reflect luxury standards • Track record of meeting 95%+ SLA or quality standards • Leadership or mentoring experience- you've coached others, even informally • Calm under pressure- you prioritize effectively when requests pile up.
🏖️ Benefits
• Travel perks: Access to FlyFlat's at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases as you advance • Global collaboration with talented teams
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