FlyFlat
Transport • B2B • SaaS
FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.
Client Service Team Member – Latin America
November 25
🇦🇷 Argentina – Remote
💵 $800 - $1.1k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
📁 Client Services
🚫👨🎓 No degree required
FlyFlat
Transport • B2B • SaaS
FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.
📋 Description
• Master travel optimization across award travel, mileage programs, creative routing, and premium fare inventory • Write compelling quotes that are clear, personalized, and make decision-making easy • Deliver fast, accurate service while hitting SLA targets (5 min for short-haul, 25 min for long-haul) • Respond to client messages within 30 seconds and maintain proactive communication • Collaborate with Ticketing and Trip Fulfillment teams for seamless handovers • Escalate VIP or complex requests to your Team Lead when needed
🎯 Requirements
• 2+ years in travel operations, luxury hospitality, or high-touch client service • Hands-on Sabre GDS experience (mandatory-you'll use it daily for flight search and booking) • Strong written communication-you write clear, professional messages that feel personal • Detail-oriented with 98%+ accuracy, even when moving fast • Comfortable managing multiple requests and tight deadlines • Team player who hands off work seamlessly • Nice to have: Experience with mileage programs, award travel, or points optimization • Background in luxury travel agencies, premium concierge, or high-end hospitality • Familiarity with workflow tools or CRM systems • Passion for travel and creative routing solutions
🏖️ Benefits
• Travel perks: Access to FlyFlat's at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases as you advance • Global collaboration with talented teams
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