Technical Implementation Manager II

🔥 12 hours ago

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Logo of Flywire

Flywire

1001 - 5000 employees

💸 Finance

💳 Fintech

💰 $60M Series F on 2021-03

Finance • Fintech

Flywire is a global payments company specializing in cross-border transactions for various industries such as education, healthcare, and travel. It offers a next-generation payments platform and a proprietary global payment network, enabling clients to handle payments in multiple currencies across over 240 countries and territories. With vertical-specific software solutions, Flywire addresses the unique needs of its clients, integrating seamlessly into existing workflows. Their solutions include invoicing, payment management dashboards, and customer communication tools, all backed by a robust customer support team and geographical reach. Additionally, Flywire partners with key industry players, enhancing its offerings and providing secure, efficient transaction handling for international educational institutions, healthcare providers, and travel operators.

📋 Description

• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff • Serve as the primary client contact for onboarding, providing technical guidance and project leadership • Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows • Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms • Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing • Conduct sandbox testing and validation, escalating blockers where needed • Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch • Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle

🎯 Requirements

• BA/BS degree • 5+ years of proven experience in payments implementation, financial technology, or related fields. • A background working for a SaaS based company (preferred) • Strong technical acumen and problem-solving skills: APIs, SFTP, webhooks, JSON and SQL • ERP and CRM systems (NetSuite, Intacct, Salesforce, HubSpot, etc.) • Working knowledge of Netsuite, Salesforce and other software development methodologies • Strong project management skills with the ability to handle multiple priorities. • Strong communicator: comfortable presenting to client leadership, writing documentation, and translating requirements across teams. • In-depth knowledge of payment processing systems and integration methods. • Ability to work cross-functionally and adapt to a fast-paced environment.

🏖️ Benefits

• Competitive compensation • Employee Stock Purchase Plan (ESPP) • Competitive time off, including Digital Disconnect and FlyBetter Days to volunteer in a cause you believe in. • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers, OneFlywire Career Mobility)

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