Focus Group
1001 - 5000 employees
Founded 2003
📡 Telecommunications
🏢 Enterprise
💰 Private Equity Round on 2020-03
Telecommunications • IT • Enterprise
Focus Group is a leading independent provider of essential business technology solutions in the UK, established in 2003. The company specializes in offering a comprehensive range of services including IT, telecommunications, and connectivity services, all designed to keep businesses connected and efficient. Focus Group is renowned for its innovative solutions and exceptional customer service, ensuring businesses run smoothly, whether they are small enterprises or large corporations. The company also emphasizes strategic partnerships with industry specialists and has been recognized as a top Managed Service Provider in 2023.
IT Technical Support Analyst – 1st/2nd Line
🔥 3 minutes ago
🇬🇧 United Kingdom – Remote
💵 £40k / year
⏳ Contract/Temporary
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
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Focus Group
1001 - 5000 employees
Founded 2003
📡 Telecommunications
🏢 Enterprise
💰 Private Equity Round on 2020-03
Telecommunications • IT • Enterprise
Focus Group is a leading independent provider of essential business technology solutions in the UK, established in 2003. The company specializes in offering a comprehensive range of services including IT, telecommunications, and connectivity services, all designed to keep businesses connected and efficient. Focus Group is renowned for its innovative solutions and exceptional customer service, ensuring businesses run smoothly, whether they are small enterprises or large corporations. The company also emphasizes strategic partnerships with industry specialists and has been recognized as a top Managed Service Provider in 2023.
📋 Description
• Handle a broad mix of 1st and 2nd line support requests • Diagnose, troubleshoot, and resolve issues across desktop hardware and software • Work with Microsoft 365, Intune, Azure Virtual Desktop (AVD), and other modern workplace technologies • Communicate clearly with users of varying technical confidence
🎯 Requirements
• Extensive experience supporting desktop and end-user technologies • Strong working knowledge of Microsoft 365, Intune, and Azure Virtual Desktop (AVD) • Excellent troubleshooting skills — you can diagnose root causes, not just apply quick fixes • The ability to manage your own workload and prioritise effectively in a busy environment • A calm, helpful approach and a genuine desire to deliver great service
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