Fonoa
51 - 200 employees
Founded 2020
💳 Fintech
📋 Compliance
☁️ SaaS
💰 $60M Series B on 2022-07
Fintech • Compliance • SaaS
Fonoa is a global tax automation platform that revolutionizes tax compliance for businesses worldwide. It provides services such as tax ID validation, tax rate determination, compliant invoicing and e-invoicing, real-time tax data reporting, and domestic tax returns filing. By integrating seamlessly into various global markets, Fonoa aids companies in adhering to constantly changing tax regulations and supports tax compliance at the transaction level. The platform is particularly beneficial for marketplaces, software companies, and digital content providers by automating tax processing and ensuring compliance with evolving tax laws across more than 100 countries.
Technical Support Specialist – US Timezone Support
🔥 0 minutes ago
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Fonoa
51 - 200 employees
Founded 2020
💳 Fintech
📋 Compliance
☁️ SaaS
💰 $60M Series B on 2022-07
Fintech • Compliance • SaaS
Fonoa is a global tax automation platform that revolutionizes tax compliance for businesses worldwide. It provides services such as tax ID validation, tax rate determination, compliant invoicing and e-invoicing, real-time tax data reporting, and domestic tax returns filing. By integrating seamlessly into various global markets, Fonoa aids companies in adhering to constantly changing tax regulations and supports tax compliance at the transaction level. The platform is particularly beneficial for marketplaces, software companies, and digital content providers by automating tax processing and ensuring compliance with evolving tax laws across more than 100 countries.
📋 Description
• Troubleshoot daily technical issues • Assist customers with ongoing requests and technical questions • Escalate complex problems to the appropriate department or team • Handle customer complaints and provide solutions • Guide customers through the use of the digital platform • Capture client feedback and insights • Maintain a comprehensive knowledge base • Achieve targets for issue resolution and customer satisfaction
🎯 Requirements
• Proficient in written and spoken English • Strong verbal and written communication skills • Strong sense of ownership • Experience in customer support and relationship management in technical areas • Customer advocate • Problem-solving skills • Familiar with APIs, JSON, HTTP error handling, and root cause analysis • Experience with tax technology or financial products is a plus
🏖️ Benefits
• Evening shift role with working hours between 5:00 pm - 1:00 am CET
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