Customer Success Consultant, Dutch Market

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foodforecast

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed Round on 2022-06

Artificial Intelligence • Food Production • SaaS

foodforecast is a technology company specializing in using artificial intelligence to optimize food production and reduce waste. Their advanced AI technology allows for precise demand forecasting, automating production and order processes to minimize food waste and increase efficiency. foodforecast partners with bakeries, supermarkets, and food service providers to provide customized solutions that lead to more sustainable and profitable operations.

📋 Description

• Independent management of a customer base and support for customer projects. • Onboarding new customers and building trusting customer relationships. • Competently answering customer questions about our product by phone, email, and video call. • Working closely with colleagues in the marketing/sales department. • Identifying potential for optimization through regular analysis of customer requirements and usage. • Regular communication with customers to strengthen long-term customer loyalty. • Ensuring high customer satisfaction through proactive communication and solution-oriented support.

🎯 Requirements

• Completed commercial apprenticeship, a university degree, or comparable qualifications. • Strong communication skills and a good feel for language. • Fluent in Dutch (minimum C1/C2 level) and excellent command of English, both written and spoken. • Service-oriented, confident in presentations, and a competent manner. • High degree of initiative, resilience, and flexibility. • Confident use of MS Office, CRM, and ticket systems.

🏖️ Benefits

• Exciting and responsible tasks in a fast-growing, innovative company with a clear mission. • The opportunity for meaningful and future-oriented work—work with us to ensure that less food ends up in the trash. • Excellent development opportunities and a start-up environment within a dynamic, multidisciplinary team. • Flexible working hours, remote work and a family-friendly work environment. • Responsibility for your own projects and freedom to actively contribute. • A family atmosphere with many great and motivated people who trust each other and want to achieve a lot together.