Member Support Representative

🕒 April 20

🇺🇸 United States – Remote

💵 $22 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Foodsmart

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

🏪 Marketplace

Healthcare Insurance • Wellness • Marketplace

Foodsmart is a company focused on providing personalized nutrition support and affordable food care through the guidance of registered dietitians. It offers tools such as meal planning, food delivery via partnerships with Instacart, Grubhub, and Walmart, and a food marketplace that helps users save money on groceries. Foodsmart also works with health plans to offer nutrition services to its members, often at no extra cost.

📋 Description

• Empathetically and patiently interact with members as you take live inbound calls. • Document interactions and ongoing resolutions to ensure seamless follow-up. • Ensure member records are accurate and complete. • Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. • Field questions about the purpose and importance of telenutrition. • Match our members with the right dietitian and find appointment times that fit into their lives. • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. • Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. • Maintain a high level of personal accountability when handling sensitive and protected information. • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

🎯 Requirements

• A strong communicator, both orally and in writing, that can adjust your communication style and preferences to fit the situation. • Able to manage multiple ongoing tasks without missing deadlines or cutoffs. • Resilient, and capable of quickly adapting to changes in workflows and processes, and able to pivot seamlessly when new information is provided. • Able to navigate knowledge bases and multiple systems simultaneously while staying engaged in communication on live calls. • Experienced in solving complex problems that require critical thinking and resource navigation. • Both independently motivated and team-minded, allowing you to manage your own time and tasks to hit your own goals while also supporting your peers and seeking help when needed. • Detail oriented and committed to providing accurate and complete resolutions, and willing to take ownership and responsibility for maintaining these standards. • Goal oriented and able to push yourself to meet both metric and quality goals. • Comfortable with both giving and receiving feedback, both between you and leadership and in a peer-to-peer capacity.

🏖️ Benefits

• Remote-First Company • Generous time off • Flexible & remote location • Healthcare Coverage (Medical, Dental, Vision) • Registered Dietitian Sessions • Wellness reimbursement