Mainframe Operations Lead

🔥 21 minutes ago

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

🚗 Transport

💰 Post-IPO Debt on 2023-08

Transport • Manufacturing • Sustainability

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

📋 Description

• Responsible for day-to-day operations of Mainframe computing platform ensuring high availability including hardware and s/w components. • Manage Monitoring and Support of Mainframe Consoles, HMC, TEP and other monitoring tools. Respond to system alerts, abends (abnormal ends), and production issues. • Provide first line support for all z/OS, JES2 and JES3 and middleware issues using documented operating procedures. Perform first-level diagnosis, escalate to system programmers or application teams if needed. • Support regular maintenance activities—IPL/POR. Perform routine health checks and apply patches or fixes as directed. • Maintain accurate operational procedures, run books, and incident logs. • Participate in disaster recovery planning and testing. • Suggest automation opportunities and process improvements. • Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues. • Manage bridge calls during incidents. • Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework • Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time. • To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams • Participate standup meeting on daily basis and discuss operational issues • Actively participate in the analysis and review of proposed system configuration changes/maintenance • Focus on Process adherence, process improvements, knowledge management and Problem Management • Support efforts on Security & Control processes and Audit comments • Support 24/7 operations & flexible timings, Global operations support • Support Automation through Scripts (JCL and Rexx) & RPA(Pega)

🎯 Requirements

• BE/B.Tech • 24/7 operations support & flexible timings • Support Automation through Scripts (JCL and Rexx) & RPA(Pega)