Admissions Coordinator

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🔥 2 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Foundry Treatment Center Steamboat

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Mental Health

Foundry Treatment Center Steamboat is a comprehensive addiction treatment facility that focuses on addressing substance use disorders and co-occurring mental health issues through trauma-informed care. The center utilizes a holistic approach that emphasizes recovery-oriented lifestyles and self-regulation skills while providing medical, psychiatric, and therapeutic services tailored to individual client needs. With a strong commitment to family involvement and community awareness, Foundry Steamboat aims to improve access to treatment and educate the public about the complexities of addiction and mental health.

📋 Description

• The Admissions Coordinator is the main point of contact for families and clients. • Supports the administration of the entire admission process. • Screens applicants by acquiring relevant information and articulating all aspects of the program and its requirements. • Answers phone calls and provides information about NRT’s programs and services. • Learns and maintains knowledge of RTC, HIOP, IOP, OP and Detox admission criteria. • Enters admissions and referral data into the CRM. • Maintains consistent communication with Admissions leadership concerning the admission strategy. • Conducts client transports if needed. • Facilitates complex admissions involving multiple individuals. • Assesses the clinical & financial qualification of clients for appropriate admission. • Coordinates private-pay and/or insurance financial arrangements for treatment including verification of benefits, identification of financial guarantor, and payment arrangements. • Collects and/or coordinates logistics of payment collection. • Internal communication with the Medical/Clinical team to ensure prospective client(s) meet appropriate admissions criteria and gain approval. • Coordinates with Marketing/Outreach to expedite referrals to/from the facility. • Facilitates pre-admission communications with client, family members, referents. • Conducts pre-admission assessments. • Responds to all telephone inquiries regarding admission made to the facility within 30 minutes of a missed call. • Ensures admissions to the facility occurs in a timely and seamless manner. • Ensures client, family, and referent satisfaction with the Admissions process. • Assists with Alumni communication, and in the collection of post-treatment program outcomes data. • Maintains strict client confidentiality, HIPAA compliance. • Adheres to Joint Commission and all State and Federal regulations.

🎯 Requirements

• Bachelor’s degree preferred, high school diploma or equivalent required. • Basic experience in customer service, sales, or marketing preferred. • Experience in substance abuse or mental health field preferred. • Experience with CRM system preferred. • Valid, unrestricted Driver's License. • Excellent verbal and written communication skills. • Strong relationship building skills. • Ability to listen well and offer solutions. • Ability to act with integrity, professionalism, and confidentiality. • Willingness to learn and a teachable attitude. • Strong collaboration skills with the ability to think creatively and share ideas. • Willingness to be on-call evening and weekends via telephone. • Proficient with Microsoft Office Suite or related software. • Adept at quickly learning new systems and platforms.

🏖️ Benefits

• Medical, dental and vision insurance* • Supplemental accident and hospital indemnity coverage* • Voluntary Term Life insurance* • Employee Assistance Program • Monthly wellness reimbursement* • Employee recognition and rewards programs • Employee referral incentive program • Employer-sponsored 401(k) plan • Continuing education reimbursement • Unlimited paid time off (exempt employees) + sick days • Paid time off policy (non-exempt employees) + sick days • Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)