VP, Executive Partner – Customer Experience

🔥 1 minute ago

🌽 Illinois, Massachusetts, +2 more states – Remote

🌽 Illinois – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $180k - $294k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

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Forrester

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🏢 Enterprise

Consulting • Marketing • Enterprise

Forrester is a global research and advisory firm that provides subscription research, consulting, and events to help executives and organizations make strategic technology, marketing, and customer-experience decisions. It produces proprietary research (including The Forrester Wave™), large-scale surveys, tailored advisory services, and tools like Forrester Decisions and Forrester AI to embed insights into client workflows. Forrester serves enterprise clients across industries and delivers strategy, benchmarking, and execution support to technology, marketing, and customer-experience leaders.

📋 Description

• Serve as a strategic business advisor to VIP leader clients by advising them, pushing their thinking, coaching them, and providing actionable feedback on their activities and deliverables. • Actively engage clients to understand their key initiatives and help realize defined business outcomes. • Build and maintain client engagement plans that enable the ongoing delivery of client value. • Work with account executives and customer success teams to ensure seamless, professional, and proactive account management experience that delivers high impact research and guidance. • Directly contributes to Forrester’s business goals, including client satisfaction and retention, account enrichment and new bookings (within accounts as well as for new accounts). • Build strong connections with other Forrester functions, including other research teams, consulting, and data analytics, engaging and representing all the strategic resources Forrester brings to bear with clients. • Provide support to Forrester’s sales organization, including participation in proof-of-concept calls with prospective clients. • Actively participate in research ideation and content planning as a thought partner and collaborator to research teams, especially to represent the most pressing priorities of CX and digital executives.

🎯 Requirements

• At least 15-plus years’ proven experience in senior CX and/or digital or consumer marketing leadership roles directly responsible for customer experience (as a CXO or direct report to a C-level executive). • Client service experience with executives at large multinational organizations. • Intimate familiarity with CX and digital best practices and the challenges facing these professionals across multiple industries (financial services and healthcare a plus). • Experience in working successfully across functions (e.g., marketing, digital, CX, product) to operationalize customer-obsessed practices that drive growth. • A professional presence with the ability to create positive impressions with C-suite executives through all channels of communication. • Strong collaboration, partnering, and influencing skills — getting the most and best out of collaborative relationships; keeping people informed; as well as influencing and partnering to ensure success. • Embody Forrester’s values of client, collaboration, courage, integrity, and quality. • Superior presentation skills.

🏖️ Benefits

• Bonus target: 15% • Professional development opportunities