Customer Success Manager II

Job not on LinkedIn

April 30

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

+2 more states

🌽 Illinois – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $67k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Forrester

WebsiteLinkedInAll Job Openings

Forrester is one of the most influential research and advisory firms in the world. We help leaders across technology, customer experience, digital, marketing, sales, and product functions use customer obsession to accelerate growth.

1001 - 5000 employees

📋 Description

• Strengthen the client’s relationship health post sale by deeply embedding in the accounts to drive high engagement. • Serve as a client advocate driving strong renewal rates and higher enrichment by understanding the client’s business initiatives and mapping to Forrester’s portfolio of products and services. • Create, execute, and deliver a strong client engagement strategy, informed by the client executive’s overall account strategy. • This includes the execution of services provided to the client, formal and informal client check-ins, onboarding, executive business reviews, and the delivery of other value-added services based on the mutually agreed-upon engagement plan with the client. • Align with the client executive on the account strategy. • Meet regularly to discuss account health, progress toward outcomes and engagement levels, and share potential new enrichment opportunities. • Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account. • Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized.

🎯 Requirements

• Three to five years’ experience in driving successful solution-oriented client engagement; handling difficult internal and external business challenges; and delivering exceptional client service, resulting in high client retention. • Experience in managing projects with multiple stakeholders and systems, sometimes globally, and working within tight project and client timelines with resource constraints. • Experience in building successful senior-level business relationships and facilitating conversations at all levels, including the C-suite. • Relevant business experience in demonstrating a commercial mindset and an understanding of selling moments. • Relevant industry experience in working in a B2B setting and a familiarity with the typical challenges faced by B2B clients in leading change. • The ability to work in a high-energy, fast-paced environment, collaborating with other divisions to achieve strong results. • A high degree of organization and proficiency leveraging internal systems. • Successful navigation of business systems and processes to obtain high client advocacy and business results. • Strong storytelling abilities, verbal and written communication, and social interactions, and proficiency with technology.