Customer Success Engineer

🕒 May 14

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fortanix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $90M Series C on 2022-09

Cybersecurity • Enterprise • SaaS

Fortanix is a leading data security company that transforms traditional data protection practices through a unified and scalable platform. The company leverages confidential computing and Runtime Encryption® technology to secure sensitive applications and data. Fortanix specializes in cryptographic security posture assessment, data encryption, tokenization, and enterprise key management. It helps enterprises protect their digital assets across multicloud and on-prem environments, supporting regulatory compliance and post-quantum readiness. Fortanix serves industries such as healthcare, banking, fintech, and government, providing solutions that enhance security without impacting performance. The Fortanix platform empowers organizations to maintain control of their cryptographic keys and adopt innovative, secure data workflows.

📋 Description

• Participate and lead technical design workshops with customers • Design, Configure and Implement our platform • Customer training and enablement • Drive product adoption and usage • Ensure customers are wildly successful and renewing and referenceable • Troubleshoot and resolve production issues • Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers • Be the voice of the customer with engineering, product management and rest of the company

🎯 Requirements

• Pays attention to details • Is extremely responsive and able to get back to customers in minutes in most cases • Can work independently, while also being an effective member of a team • Knows how to collect, create, and track support tickets • Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us • Differentiates a feature request from bug triage • Identifies automation opportunities for troubleshooting common issues • Every interaction should result into an action trail (KB, product feature, etc.) • Is a customer champion • Keeps track of new requests coming from customers and would want to influence product management • Influences product features to fix common problems • Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team • Hands-on 5+ years of Professional Services experience implementing HSM or Key Management platforms and use cases. • Be in any discipline or equivalent • Flexible working in different time zones depending on the customer • Experience in designing, demonstrating, and executing proof-of-concepts (PoCs) for customers independently. • Strong technical proficiency is required, with hands-on experience in systems administration, container technologies, and scripting languages. • Demonstrated hands-on experience with at least one HSM or KMS platform, including but not limited to AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect. • Strong working knowledge of cryptographic interfaces, such as PKCS#11, CAPI, CNG, JCE, and KMIP. • Experienced with various database encryption, tokenization, certificate management other key management operations. • Ability to work in a highly fast-paced, rapid growth environment. • Strong collaboration, written and communication skills • ***Must live in the UAE***

🏖️ Benefits

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine data security in for hybrid cloud, AI and Post Quantum. • Quarterly recharge days • 40 hours of Volunteer Time Off/year • Internet stipend • Friendly culture that brings the best out of everybody • Being able to work Fully remote