Field Service Technician

Job not on LinkedIn

🕒 April 27

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Fortive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

📋 Description

• Provides commissioning, start-up, and installation support of all Industrial Scientific hardware and software, including advanced connected safety solutions (remotely and on-site) • Manages routine support schedule of customers requiring recurring service visits. • Leads basic hands on/ operational level training for Industrial Scientific products and services (remotely and on-site) • Conducts on-site troubleshooting, repair, and error/technical issue solutions for Industrial Scientific products, services, and accessories • Exercises sound judgement in problem solving and develops solutions to complex customer issues • Acts as an advocate and technical subject matter expert for our customers to ensure successful adoption and ongoing use of ISC products and services • Documents, tracks, and monitors issues to ensure a timely resolution and may be assigned specific customer accounts to own and proactively manage • Proactively engages with Field Services team members and other teams within the organization to share lessons learned, best practices, suggest product/service improvements, and to expand own knowledge base to drive continuous improvement of the role and processes

🎯 Requirements

• Bachelor’s Degree or equivalent work experience

🏖️ Benefits

• Willingness to travel up to 75% of the time (business days, home nearly all weekends) • Superior teamwork skills • Ability to effectively engage in high level self-directed time management and prioritization of workload • Excellent analytical and problem-solving skills combined with the ability to provide timely resolution to problems • Outstanding written and verbal communication skills with capability to tailor communication style to differing audiences • Enthusiasm for continuous improvement • Ability to obtain a passport and all other required documents (drivers license, etc.) for domestic and occasional international travel • Demonstrable success in thinking strategically, executing tactically, and providing consistent and high levels of customer satisfaction • Electronic technician and/or technical support experience • Demonstratable success in identifying new business/upsell opportunities • Understanding of gas detection applications and general knowledge of the industries that Industrial Scientific’s customers operate within • Thorough understanding of all Industrial Scientific products, applications, and service offerings • Experience with iNet™, Salesforce.com, and Jira • Certifications/credentials: Technical Training or Certificate program, TWIC, DISA, Confined Space Access Certification, MSHA Certification • Highly competent in troubleshooting electronic devices • Proficiency with technology including computers, MS Office programs, HyperTerminal, and the ability to learn proprietary software • Familiarity with computer networking, Microsoft Server, Static, and Dynamic IP addressing