Fortive
Enterprise • Healthcare Insurance
Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.
10,000+ employees
Founded 2016
🏢 Enterprise
⚕️ Healthcare Insurance
đź’° Post-IPO Equity on 2020-03
Technical Customer Support
Job not on LinkedIn
November 12
Fortive
Enterprise • Healthcare Insurance
Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.
10,000+ employees
Founded 2016
🏢 Enterprise
⚕️ Healthcare Insurance
đź’° Post-IPO Equity on 2020-03
đź“‹ Description
• Managing a dynamic queue of customer support inquiries via our ticketing system, email, and phone. • Diagnosing and resolving technical issues related to the Intelex software. • Determining whether issues are system-related or user-related. • Troubleshooting and debugging qualified system issues. • Investigating root causes and documenting findings for our Research & Development and Quality Assurance teams. • Ensuring timely resolution of customer issues in line with service level agreements (SLAs). • Keeping customers informed on the status of their cases. • Collaborating with cross-functional teams to deliver high-quality solutions. • Continuously learning and applying knowledge of Intelex products and services. • Identifying opportunities for product or process improvements based on customer feedback. • Maintaining strong customer satisfaction and managing open/closed ticket volumes effectively.
🎯 Requirements
• 1–3 years of experience in technical support, web applications, or quality assurance. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. • Proven ability to prioritize tasks and manage time effectively in a fast-paced environment. • Solid understanding of web-based application architecture. • Familiarity with object-oriented design principles. • Degree or diploma in Computer Science, Information Systems, or equivalent experience. • Nice-to-Have Skills: Experience with ASP.NET, XML, JavaScript, SQL, or T-SQL. • Knowledge of Microsoft Office, screen capture, and time-tracking tools. • Understanding of Environmental, Health, Safety, or Quality (EHSQ) domains. • Bilingualism is a plus. • MCSE certification is an asset.
🏖️ Benefits
• Competitive salary and performance-based incentives • Flexible work arrangements (remote/hybrid options) • Generous paid time off and holidays • Comprehensive health, dental, and vision insurance • Professional development and training opportunities • A collaborative, inclusive, and mission-driven work environment • Opportunities to grow your career within a global organization
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