Fortray Global Service Limited
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services.
51 - 200 employees
Customer Care Intern
Job not on LinkedIn
February 15
Fortray Global Service Limited
With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services.
51 - 200 employees
đź“‹ Description
• Respond to customer/clients queries in a timely and accurate way, via phone, email or chat. • Identify customer/clients needs and help customers use specific features. • Update our internal databases/CRM with information about technical issues and useful discussions with customers. • Monitor customer complaints on social media and reach out to provide assistance. • Share feature requests and effective workarounds with team members. • Gather customer feedback and share with our Product, Sales and Marketing teams. • Assist in training junior Customer Support Representatives. • Update CRM (Change current course to completed modules). • Handle complicated queries which are not resolved by the first contact person.
🎯 Requirements
• Recent graduates with a Bachelor’s degree in Marketing, Communications, Business, or a related field. • Familiarity with our industry is a plus. • Excellent communication and problem-solving skills. • Multi-tasking abilities. • Patience when handling tough case.
🏖️ Benefits
• Monthly stipend provided during the training period.
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