Principal Customer Value Analyst

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $110.2k - $140k / year

⏰ Full Time

🔴 Lead

🧐 Analyst

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Fortress Information Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

🏛️ Government

🤖 Artificial Intelligence

💰 $125M Series C - Fortress Information Security on 2022-04

Cybersecurity • Government • Artificial Intelligence

Fortress Information Security is an AI-powered cybersecurity company that defends critical infrastructure, government agencies, and their supply chains against cyber threats and mission risk. The firm focuses on threat intelligence, vulnerability management, vendor and third‑party risk management (TPRM), supply chain and product cyber supply chain security (C-SCRM), SBOMs, and protecting public sector and critical infrastructure clients.

📋 Description

• Drive the Office of IDCV operating cadence across strategic accounts. • Analyze customer priorities, corporate filings, risk findings, program outputs, operational performance, industry developments, and stakeholder feedback to identify risks and opportunities. • Interview Sales, Customer Success, Product, Operations, and other stakeholders to understand the priorities of customer executives and management teams. • Connect information across multiple sources and develop clear recommendations for how Fortress should execute, demonstrate value, resolve gaps, and support the customer’s strategic agenda. • Prepare and improve QBRs and executive presentations that clearly communicate Fortress’s performance, findings resolution, risk reduction, cost reduction, and customer value. • Quantify program value using risk reduction, avoided loss, time saved, compliance velocity, tool displacement, labor reallocation, and other defensible measures. • Create account recovery plans for at-risk customers and expansion narratives for customers that could benefit from additional Fortress capabilities. • Identify, track, and escalate value leaks, including open commitments, aging tickets, unresolved findings, data gaps, reporting issues, and capability blind spots. • Create IDCV processes, establish them through stakeholder alignment and direct execution, and ensure they become repeatable operating practices. • Hold accountable teams and individuals responsible for agreed actions, customer commitments, QBR readiness, and value delivery. • Build AI-enabled workflows for customer research, risk analysis, QBR preparation, content retrieval, value storytelling, and operating visibility. • Maintain executive-ready reporting on account readiness, risks, opportunities, decisions needed, and follow-up actions. • Provide guidance, coaching, and training to Customer Success and cross-functional partners on IDCV methods, account analysis, and value storytelling. • Perform other duties as assigned.

🎯 Requirements

• 5+ years of experience in strategic analysis, consulting, customer success, business operations, value engineering, financial analysis, product operations, program management, or a related role. • Demonstrated ability to synthesize incomplete or fragmented information, identify meaningful patterns, and translate analysis into a clear course of action. • Demonstrated ability to drive cross-functional initiatives to closure without relying on formal authority. • Strong executive presentation and PowerPoint skills, with the ability to turn complex technical and business information into clear executive narratives. • Strong analytical and business acumen, including comfort with customer metrics, risk findings, program performance, corporate filings, and value quantification. • Practical fluency with AI tools and a tendency to use automation to improve research, quality, speed, consistency, and scalability. • Excellent communication, structured thinking, intellectual curiosity, discretion, judgment, attention to detail, and follow-through. • Ability to operate confidently with executives, customer-facing leaders, product owners, technical teams, and government or critical-infrastructure stakeholders.

🏖️ Benefits

• Remote and Hybrid working environment • Competitive pay structure • Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families • Company paid life, short- and long-term disability insurance • Employee Assistance Program • 401(k) match • Flexible Paid Time Off • Parental Leave