Social Care Network Housing Performance Manager

Job not on LinkedIn

🕒 April 10

🗽 New York – Remote

🗽 New York – Remote

💵 $80k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Forward Leading Independent Provider Association (FLIPA)

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🤝 B2B

🌍 Social Impact

Healthcare Insurance • B2B • Social Impact

Forward Leading Independent Provider Association (FLIPA) is a collaborative network and independent provider association that partners with federally qualified health centers, behavioral health organizations, community-based organizations, and payers to coordinate care and improve health outcomes across upstate New York. FLIPA operates programs and platforms—such as the WeLinkCare Finger Lakes Social Care Network, care management and social services coordination, and provider portals—to support Medicaid members and community health initiatives (nutrition, housing, transportation, and family support). The organization focuses on driving accessible, equitable care through partnership, shared best practices, and centralized services that help members manage complex cases and improve community well-being.

📋 Description

• Serve as the subject‑matter expert on all housing services under the NYS 1115 Social Care Demonstration Waiver. • Operationalize housing-related program requirements, workflows, performance standards, and documentation expectations. • Ensure Housing Service alignment with NYS DOH, CMS, and Lead Entity housing policies and requirements. • Monitor policy updates and translate them into actionable procedures. • Provide technical assistance, coaching, and troubleshooting to external Housing Service Providers. • Support onboarding and operational readiness of Housing Service Providers. • Conduct provider touchpoints and offer problem‑solving support. • Participate in quality assurance and continuous improvement. • Partner with the Training Lead to co‑design housing‑related curriculum and job aids. • Deliver training to contracted partners and internal staff. • Identify gaps and guide targeted training to enhance quality and capacity. • Review operational, encounter, quality, and outcome data. • Collaborate with analytics teams to evaluate housing services performance. • Support corrective action planning when performance issues arise. • Coordinate with Care Navigation, Network Management, Compliance, IT, and Quality teams. • Support complex housing cases requiring higher‑level coordination. • Perform additional related responsibilities as needed to support the goals of the Social Care Network initiative.

🎯 Requirements

• Bachelor's degree in relevant field, or equivalent experience required • 2+ years direct care service delivery with Medicaid or similar populations • 5+ years housing services, supportive housing, tenancy supports, or Social Determinants of Health (SDoH) experience • Strong knowledge of NYS housing systems and Medicaid-related housing services • Experience providing technical assistance or program support to providers • Experience training or facilitating learning for adult learners • Familiarity with HIPAA, data security and privacy, and IT compliance

🏖️ Benefits

• Paid Time Off • Health & Dental & Vision benefits • Parental Leave • Company‑paid Life Insurance • Paid Holidays • 401(k) with 3% match • Mileage reimbursement for travel