Forwood Safety
51 - 200 employees
Founded 1995
📋 Compliance
🔒 Cybersecurity
⚡ Energy
Compliance • Cybersecurity • Energy
Forwood Safety is a leading global provider of safety and risk management solutions, committed to eliminating fatalities and serious injuries in the workplace. With over 15 years of experience, Forwood collaborates with companies worldwide, operating at over 800 sites in 60 countries, to implement their Critical Risk Management (CRM) system. Their comprehensive solutions include tools for safety compliance, risk management, and critical controls, designed to meet global standards and ensure optimal safety performance across various industries, such as mining, construction, and energy. Forwood's products, such as CRM+, Safety+, and Risk+, offer innovative ways to monitor and manage critical risks and compliance, leveraging technology like AI for monitoring unsafe behaviors. Forwood Safety is recognized for their track record in safety and fatality prevention and their depth of expertise in high-risk industries.
Client Success Manager
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Forwood Safety
51 - 200 employees
Founded 1995
📋 Compliance
🔒 Cybersecurity
⚡ Energy
Compliance • Cybersecurity • Energy
Forwood Safety is a leading global provider of safety and risk management solutions, committed to eliminating fatalities and serious injuries in the workplace. With over 15 years of experience, Forwood collaborates with companies worldwide, operating at over 800 sites in 60 countries, to implement their Critical Risk Management (CRM) system. Their comprehensive solutions include tools for safety compliance, risk management, and critical controls, designed to meet global standards and ensure optimal safety performance across various industries, such as mining, construction, and energy. Forwood's products, such as CRM+, Safety+, and Risk+, offer innovative ways to monitor and manage critical risks and compliance, leveraging technology like AI for monitoring unsafe behaviors. Forwood Safety is recognized for their track record in safety and fatality prevention and their depth of expertise in high-risk industries.
📋 Description
• Lead the end-to-end onboarding and implementation of Forwood solutions, ensuring timely deployment and achievement of agreed success criteria. • Develop and execute implementation plans, including project timelines, milestones, stakeholder engagement, and change management activities. • Facilitate workshops, training sessions, and enablement programs to support user adoption and operational readiness. • Partner with client stakeholders to establish measurable objectives, success metrics, and implementation outcomes. • Serve as the primary customer contact and trusted advisor for a portfolio of strategic clients. • Build strong relationships with executive sponsors, business leaders, and operational stakeholders. • Conduct regular success reviews to assess progress, address challenges, and align on strategic priorities. • Collaborate with Account Managers to plan and deliver Business Reviews (QBRs) that demonstrate value, highlight achievements, and identify future opportunities. • Develop a deep understanding of each client's business, operational challenges, and safety objectives. • Own customer success plans and roadmaps, ensuring alignment between client objectives and platform utilization. • Drive adoption of Forwood solutions by identifying opportunities to increase engagement, expand use cases, and improve user outcomes. • Monitor customer health indicators, usage trends, and engagement metrics to proactively identify risks and implement mitigation strategies. • Lead retention efforts by addressing customer concerns, removing barriers to success, and ensuring continuous value realization. • Support account growth initiatives by identifying opportunities for additional products, services, and strategic partnerships. • Develop and maintain deep expertise in Forwood's products, industry applications, and customer value propositions. • Provide consultative guidance to clients on best practices in critical risk management, safety leadership, and digital adoption. • Capture customer feedback and insights to inform product development, service enhancements, and customer experience improvements. • Contribute to the creation of knowledge resources, implementation methodologies, training materials, and best practices. • Work closely with Product, Engineering, Support, Sales, and Marketing teams to ensure exceptional customer experiences. • Advocate for customer needs internally and help prioritize improvements that deliver the greatest customer impact. • Share customer success stories, insights, and lessons learned to support continuous organizational improvement.
🎯 Requirements
• Demonstrated ability to manage and grow client relationships in a SaaS or technology environment. • Strong communication, presentation, facilitation, and stakeholder management skills. • Excellent project management and organizational capabilities. • Ability to manage multiple priorities and work effectively across cross-functional teams. • Fluency in English and at least one Southern European language. • Experience implementing or supporting enterprise SaaS solutions.
🏖️ Benefits
• Help some of the world's largest organizations improve safety performance and manage critical risks. • Influence how technology is used to save lives and prevent serious workplace incidents. • Work with a passionate, global team committed to making a meaningful impact. • Contribute to the ongoing evolution of a market-leading critical risk management platform. • Build a rewarding career with an innovative and purpose-driven organization
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