
51 - 200 employees
Our mission is to maximize the impact of the philanthropic community.
🕒 June 9
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51 - 200 employees
Our mission is to maximize the impact of the philanthropic community.
• Lead end-to-end implementation projects, from kickoff through go-live and transition to Customer Support. • Create detailed project plans, timelines, and resource allocations based on customer requirements. • Coordinate internal technical resources, consultants, and customer stakeholders to ensure on-time delivery. • Monitor project progress and proactively manage risks, issues, and dependencies. • Maintain clear and consistent status reporting for customers and internal teams. • Serve as the primary point of contact for customers during implementation. • Facilitate workshops, discovery sessions, and requirement-gathering discussions. • Communicate technical concepts in a clear, business-oriented way. • Manage customer expectations, scope, and priorities to ensure alignment throughout the project. • Validate that configured solutions meet customer business needs and follow best practices. • Collaborate with solution architects, technical consultants, and engineering teams to resolve blockers. • Oversee data migration, integrations, and user acceptance testing (UAT). • Ensure projects follow established implementation methodologies and quality standards. • Provide customer feedback and insights to Sales, Product and support for ongoing improvement. • Partner with Sales and Digital Transformation during pre-sales cycles for scoping, estimating, and proposal development.
• 3–7+ years of project management experience, ideally within SaaS, software implementation, or IT services. • Strong understanding of SaaS delivery models, data migration, integrations, and cloud technologies. • Demonstrated ability to manage multiple concurrent projects in a fast-paced environment. • Excellent communication, facilitation, and stakeholder-management skills. • Ability to translate business requirements into actionable technical tasks. • Preferred: PMP, CSM, PRINCE2, or other PM certifications. • Prior experience working in a Professional Services or Customer Success organization. • Familiarity with API integrations and data mapping concepts. • Experience in enterprise SaaS software (e.g., CRM, ERP, HRIS, security, analytics).
• Competitive salary and benefits • Tuition and lifestyle reimbursements • Bespoke mindfulness and fitness initiatives • Flexible PTO policy • Commitment to professional and personal development • Employee recognition programs
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