Bilingual Call Center Agent

🔥 28 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Foundation for California Community Colleges

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📚 Education

🤝 Non-profit

🌍 Social Impact

Education • Non-profit • Social Impact

Foundation for California Community Colleges is a nonprofit organization that partners with the California Community Colleges system to promote equitable outcomes and economic mobility for Californians. With over 25 years of service, the foundation operates innovative programs focusing on student success, workforce development, equity, community impact, climate action, and system support. It aims to enhance opportunities for nearly 2 million students across California's community colleges, advocating for resources, benefits, and opportunities that empower individuals and create lasting positive impacts. As a hub for collaboration, it works to develop a diverse, well-prepared workforce and foster sustainable, equitable communities.

📋 Description

• Provide outstanding customer service and technical assistance to families receiving social services • Provide accurate information about eligible benefits, answer inquiries, troubleshoot issues, and document case notes • Assess eligibility by reviewing client information against established program requirements • Research inquiries using available resources and ensure calls are routed appropriately • Manage multiple tasks simultaneously, particularly during peak call volumes • Escalate complex cases to management or specialized teams • Accurately document call notes and provide updates in the CRM system • Conduct outbound outreach to families when required • Collaborate with internal departments to manage administrative tasks

🎯 Requirements

• Bilingual in Spanish required • Exceptional interpersonal and customer service skills • Strong problem-solving and critical thinking abilities • Proficient in troubleshooting various CICC applications and services • Ability to work effectively with diverse groups of individuals • Experience in handling inbound and outbound service calls over the phone • Ability to work remotely and navigate various technology platforms (Zoom, MS Office Suite-Teams, Outlook, Salesforce Lightning, Google Suite, etc.)

🏖️ Benefits

• Competitive compensation • Generous PTO • Holidays • Medical, dental, and vision plans • Flexible Spending Accounts • Health Savings Accounts (HSA) • Employee Assistance Program (EAP) • Wellness offerings • CalPERS retirement program • Optional 403(b) and 457 Retirement plans • Tuition reimbursement • Public Service Loan Forgiveness certified employer