Customer Success Manager

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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FourKites, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

📦 Logistics

🍽️ Food & Beverage

🏭 Manufacturing

Logistics • Food & Beverage • Manufacturing

FourKites, Inc. is a leading global supply chain visibility platform, leveraging real-time data and advanced artificial intelligence to revolutionize how organizations manage their supply chains. With a powerful suite of applications providing insights on transportation, inventory, yard management, and more, FourKites offers comprehensive solutions to optimize efficiency, reduce costs, and improve customer service for over 1,500 major brands. Trusted by Fortune 500 companies, FourKites integrates seamlessly with enterprise systems, delivering unparalleled visibility across all modes of transport and industries such as food & beverage, pharmaceuticals, and manufacturing.

📋 Description

• Own overall relationships with assigned customers, increasing adoption, driving usage, ensuring retention and satisfaction • Establish trusted/strategic advisor relationships and drive continued value from products and services • Develop, prepare, and nurture customers for advocacy • Establish critical goals and key performance indicators with customers and help them achieve those goals • Facilitate quarterly Executive Business Reviews covering goals, progress, and opportunities • Understand whitespace and identify or develop upsell opportunities • Advocate customer needs and issues cross-departmentally • Manage account escalations • Advocate internally for customer needs and connect on priorities • Train customers on the FourKites platform • Create actionable goals to optimize customers' supply chains • Partner with Sales to help customers meet business objectives and identify expansion opportunities

🎯 Requirements

• At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company • Supply Chain industry experience preferred • Excellent ability to multitask and prioritize workload • Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm • Strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner • Bilingual proficiency (Good to have) • Willingness to travel occasionally, based on business needs, for customer meetings, on-site engagements, or official company purposes • Willingness to work night shift

🏖️ Benefits

• Stock options • Outstanding benefits • 5 global recharge days • Generous PTO • Standard holidays • Parental leave for all parents • Annual wellness stipend • Volunteer days • Medical benefits start on first day of employment • 36 PTO days (Sick, Casual and Earned) • 5 recharge days • 2 volunteer days • Home Office setups and Technology reimbursement • Lifestyle & Family benefits • Mental Wellness support and guidance • Ongoing learning & development opportunities • Professional development program • Toast Master club • Collaborative culture