Foxelli Group
51 - 200 employees
Founded 2014
🛍️ eCommerce
eCommerce
Foxelli Group is a thriving e-commerce company focused on creating and scaling innovative digital brands. Established in 2013 with modest financial beginnings, it has grown into a multi-million dollar enterprise. The company specializes in subscription boxes and product brands across various sectors, including outdoor gear, knitting supplies, and specialty foods, using platforms like Shopify and Amazon FBA. Guided by core values such as Freedom, Adventure, Customers, and Tribe, Foxelli Group is committed to providing value to its customers and rewarding its team's hard work through shared success.
Customer Support and Sales Agent – Fiber Arts Specialist
🔥 0 minutes ago
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Foxelli Group
51 - 200 employees
Founded 2014
🛍️ eCommerce
eCommerce
Foxelli Group is a thriving e-commerce company focused on creating and scaling innovative digital brands. Established in 2013 with modest financial beginnings, it has grown into a multi-million dollar enterprise. The company specializes in subscription boxes and product brands across various sectors, including outdoor gear, knitting supplies, and specialty foods, using platforms like Shopify and Amazon FBA. Guided by core values such as Freedom, Adventure, Customers, and Tribe, Foxelli Group is committed to providing value to its customers and rewarding its team's hard work through shared success.
📋 Description
• Deliver friendly and solution-oriented support via phone, chat, and email • Conduct structured phone interviews with potential customers to assess needs and recommend products • Drive upsells by identifying value-aligned opportunities – no pushy tactics here • Resolve customer issues with calmness, care, and follow-through • Record feedback and flag trends to help the team improve our services • Maintain a professional tone that reflects our brand values across all communication channels • Collaborate cross-functionally to ensure a smooth customer journey from start to finish
🎯 Requirements
• Fluent or near-native spoken English - clear, professional, and warm communication is a must • Hands-on experience with quilting, crochet, and knitting - you can confidently discuss patterns, stitches, materials, and common technique questions • Proven background in phone-based customer support and/or upselling • Strong emotional intelligence, active listening, and the ability to build trust quickly • Comfortable working independently and managing a steady daily workload • Reliable computer and high-speed internet connection • Previous remote work experience is a plus
🏖️ Benefits
• Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness. • Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. • A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. • Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. • A budget for your home office setup so you’re comfortable working how you like and where you like. • Strong company culture and a network of unique individuals that celebrate you.
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