Customer Support Specialist

🔥 0 minutes ago

🌐 Philippines, Vietnam, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇻🇳 Vietnam – Remote 🇰🇭 Cambodia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FP Markets (First Prudential Markets)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

💸 Finance

💳 Fintech

₿ Crypto

Finance • Fintech • Crypto

FP Markets is a leading Forex and CFD broker, established in 2005, and authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC). The company offers a wide range of instruments for trading, including Forex, indices, shares, commodities, metals, and crypto CFDs. FP Markets prides itself on providing tight spreads from 0. 0 pips, with 24/7 multilingual customer support and fee-free funding options. With advanced trading platforms such as MetaTrader 4 and MetaTrader 5, the firm provides superior VPS solutions for automated trading. FP Markets is dedicated to offering performance-driven technology, with consistently low spreads and fast execution times, catering to both novice and experienced traders globally.

📋 Description

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat • Educate clients on how to use the Company’s website and trading platforms • Communicate with clients regarding the company’s products and services via telephone, email and live chat • Assist other departments • Participate in an initial HR interview and an interview with the future manager

🎯 Requirements

• Excellent written and spoken English • Strong communication skills across live chat, email and phone • Customer oriented mindset with good problem solving ability • Prior experience in customer support, particularly in forex, CFDs or the wider financial services industry, will be considered an advantage • Willingness to learn and adapt in a fast-paced environment • Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8 • Ability to work on public holidays and one Saturday & Sunday a month

🏖️ Benefits

• Welcoming, young and multicultural team with approachable leadership • Ability to contribute to dynamic business at a growth phase • High level of autonomy, support of ideas and putting your expertise into the best practices for the company • Continuous personal development • Training budget • Growth with the company and opportunity to learn from industry leaders • Competitive remuneration • Regular salary reviews • Performance-based incentive schemes • Vibrant company life: from team activities to global celebrations • Fully remote work