Customer Service Representative

🔥 2 hours ago

🌐 Philippines, South Africa, +2 more countries – Remote

🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote 🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hire Overseas

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Hire Overseas is a recruitment agency that specializes in connecting businesses with top-tier overseas talent. By focusing on a range of roles from technical and design fields to marketing and administrative support, Hire Overseas aims to streamline operations and boost productivity for its clients while offering significant cost savings. The company prioritizes quality by accepting less than 1% of global hires, ensuring that only exceptional candidates are placed in various remote positions.

📋 Description

• Handle inbound customer inquiries via phone, email, or chat • Resolve customer issues and policy-related questions; escalate complex cases as needed • Follow up on open items and close every customer interaction properly • Navigate AMS 360 to access, update, and manage customer and policy records • Process policy changes, endorsements, renewals, and cancellations in AMS 360 • Ensure data integrity and flag discrepancies for review • Generate reports and retrieve information from AMS 360 • Maintain organized records and documentation for customer interactions • Support internal teams with data entry, record updates, and workflow coordination • Identify recurring customer issues and surface them for process improvement • Complete the application process, including prequalifying questions, video introduction, possible role-specific assessment, interviews, and background/reference checks

🎯 Requirements

• Proven experience working with AMS 360 in a professional capacity • Background in insurance agency operations, customer service, or a related field • Strong written and verbal communication skills in English • High attention to detail and accuracy in data entry and record management • Organized, self-sufficient, and comfortable managing multiple open cases simultaneously • Comfortable working fully remotely with minimal oversight • Updated resume required for application • Short Loom video (1 to 2 minutes) introducing yourself, describing AMS 360 experience, and explaining how you handle a high-volume or complex customer service situation • Only candidates who submit a Loom video will be moved to the next step • Nice to have: experience in a licensed insurance agency or brokerage environment • Nice to have: familiarity with personal lines, commercial lines, or benefits insurance policy types • Nice to have: experience with other agency management systems alongside AMS 360

🏖️ Benefits

• Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup • Stable, client-facing role with clear ownership over customer interactions • Direct impact on client satisfaction and retention • Paid in USD on a bi-monthly schedule (every 15th and 30th)