Customer Support Representative
Job not on LinkedIn
February 14
📋 Description
• Customer Support Representatives report to a Sr. Qualitative Specialist • Collaborate with departments to improve tactics and processes • Help members troubleshoot issues on the Live platform • Represent clients in IDI & Focus Group Waiting rooms • Moderate incoming Qualitative Research Responses
🎯 Requirements
• Previous customer service experience • Strong verbal and written communication skills • Experience multi-tasking in a fast-paced environment • Proactive, organized, and detail-oriented • Self-starting professional with a positive attitude • Empathetic communicator with a customer-focused mindset • Problem-solving and logical thinking skills • Ability to work in a team environment • Computer-literate and proficient in Microsoft Excel / Google Drive • Previous Salesforce and or Zendesk experience is a plus
🏖️ Benefits
• Generous health, dental, and vision benefits • 401K plan vests immediately • Friendly, fun, and collaborative work environment • Frequent exposure to executives • Opportunity to make an immediate impact
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