Customer Resolution Supervisor

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Freedom Mortgage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💸 Finance

🏦 Banking

🏠 Real Estate

🔥 Funding within the last year

💰 $500M Debt Financing - Freedom Mortgage on 2025-08

Finance • Banking • Real Estate

Freedom Mortgage is a U. S. -based mortgage lender and servicer with over 30 years of experience helping Americans achieve homeownership and financial improvement. The company originates, services, and manages mortgage loans, offering sales, loan servicing, operations, risk management, and supporting functions such as technology, legal, HR, and marketing. Headquartered in Boca Raton, FL (NMLS ID #2767), Freedom Mortgage emphasizes community involvement, customer-focused loan solutions, and career opportunities across a broad range of mortgage-industry roles.

📋 Description

• Conduct in-depth root cause analyses on High-Risk cases to identify & resolve customer issue(s) • Work with other lines of business and collaborate across departments to resolve customer issues • Take full ownership of high-risk and escalated cases, notifying leadership of potential risks and ways to mitigate future issues • Answer inbound, make outbound calls, and respond to customer requests within established timelines • Provide empathy and understanding to customers • Follow up with necessary parties to close out calls and ensure resolution • Responsible for assuring all regulatory requirements are met concerning customer interaction • Build customer relationships by actively listening and resolving complaints

🎯 Requirements

• High School Degree and Five (5) years of experience or equivalent combination of education and experience • Bachelor’s Degree from a Four (4) year College or University or equivalent combination of education and experience and Five (5) to Eight (8) years of experience preferred • Deep operational knowledge • Strong problem-solving and critical thinking skills, with an attention to detail • Excellent communication & negotiation skills • Proficiency with software applications and databases with a strong knowledge in Microsoft Excel

🏖️ Benefits

• Health insurance • 401(k) • Paid time off