Care Specialist I, LHCSA

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FreedomCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

👥 B2C

🌍 Social Impact

Healthcare Insurance • B2C • Social Impact

FreedomCare is a rapidly growing in-home care provider in the United States, driven by Medicaid funding. The company offers a unique home care service that allows patients to choose their caregivers, who can be a family member or friend, and ensures that caregivers are paid promptly after their shifts through a handy app. Operating across multiple states including New York, Nevada, Missouri, Pennsylvania, and others, FreedomCare focuses on providing trusted care in the comfort of the patient's home, improving satisfaction and reducing hospital visits. Their program stands out for its high customer satisfaction and number of positive reviews, reflecting the impact and effectiveness of their services in enhancing the well-being of both caregivers and patients.

📋 Description

• Coordinate and manage patient care and service delivery in accordance with LHCSA regulations and individualized care plans • Serve as the primary point of contact for patients, providers, and home health aides, ensuring clear and timely communication • Schedule, assign, and maintain appropriate staffing coverage, including managing callouts, emergencies, and shift changes • Match aides to patients based on skills, availability, and patient needs to ensure quality care • Monitor and enforce compliance with Electronic Visit Verification (EVV) requirements, including proper clock-in/clock-out practices • Address missed visits, incomplete shifts, and timekeeping discrepancies while educating aides on compliance standards • Ensure all services are delivered within authorized hours and in alignment with regulatory requirements • Respond to and resolve patient, family, and aide concerns in a timely and professional manner • Escalate clinical, operational, or compliance-related issues as appropriate • Maintain accurate and timely documentation of all interactions, incidents, and updates in the system • Track and report service gaps, compliance issues, and performance metrics • Ensure records meet LHCSA, Department of Health (DOH), and internal audit standards

🎯 Requirements

• High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred) • 1+ years of customer service in a high volume call center environment, healthcare or homecare agency • Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience • Ability to organize, set priorities and manage time effectively • Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types • Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully • Attention to detail in reviewing records • Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking • Exceptional customer service skills • Excellent communication and problem-solving skills • Ability to work in a fast-paced, high-volume environment

🏖️ Benefits

• Competitive compensation • Medical benefits • Retirement plans • Wellness programs • Ongoing learning opportunities