Freelance Latin America
51 - 200 employees
Founded 2017
📦 Logistics
📣 Marketing
✈️ Travel
Logistics • Marketing • Travel
Freelance Latin America is a staffing solution that connects businesses with top-tier, bilingual remote professionals from South America. By providing a fully managed service, they handle all aspects of hiring, including recruitment, onboarding, and payroll, offering companies cost-effective staffing solutions without compromising quality. Their services cater to various industries, enabling organizations to benefit from exceptional talent while maintaining time zone compatibility and easy communication.
IT Support – Level 1
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Freelance Latin America
51 - 200 employees
Founded 2017
📦 Logistics
📣 Marketing
✈️ Travel
Logistics • Marketing • Travel
Freelance Latin America is a staffing solution that connects businesses with top-tier, bilingual remote professionals from South America. By providing a fully managed service, they handle all aspects of hiring, including recruitment, onboarding, and payroll, offering companies cost-effective staffing solutions without compromising quality. Their services cater to various industries, enabling organizations to benefit from exceptional talent while maintaining time zone compatibility and easy communication.
📋 Description
• Provide Level 1 troubleshooting for Windows, Linux, macOS, Windows Server, and related environments • Support administration of Microsoft 365, Google Workspace, and AWS environments • Perform remote software installation, configuration, and management • Assist with local network administration, IP addressing, and basic networking issues • Troubleshoot software installation, password recovery, and hardware verification issues • Manage support tickets and document troubleshooting steps and solutions • Assist with email filtering, DNS configuration, and IT security tools • Support backup, firewall, virtualization, server, and cloud service administration • Use remote connection and support platforms to troubleshoot user issues • Maintain technical and company documentation in knowledge management platforms • Use scripting or programming knowledge to automate routine tasks when applicable • Escalate unresolved incidents to higher-level technical support • Review, clean up, and improve IT processes and technology workflows • Deliver professional, customer-focused support to users and internal team members • Follow client guidelines, communication practices, workflows, KPIs, and goals during the scheduled hours
🎯 Requirements
• Working knowledge of office automation products, databases, and remote support technologies • Understanding of computer systems, mobile devices, and common technology products • Ability to diagnose and resolve basic technical issues • Basic administration knowledge of Microsoft 365, Google Workspace, or AWS • Basic troubleshooting knowledge across Windows, Linux, and macOS • Basic knowledge of Windows Server and server administration • Basic networking knowledge, including local networks and IP addressing • Familiarity with remote connection/support software and ticketing systems • Ability to create and maintain clear technical documentation • Excellent verbal and written communication skills • Strong customer-service orientation and professional troubleshooting approach • Ability to collaborate with a team and work autonomously • English and Spanish proficiency • Willingness to complete a criminal background check • Availability Monday through Friday, 8:00 AM–10:00 AM Pacific Time (US & Canada) • Willingness to expand availability to part-time and potentially full-time as business needs grow
🏖️ Benefits
• Fully remote work environment • Stable, long-term collaboration • Clear scope of responsibilities and structured workflows • Training and onboarding support • Opportunity to work with international teams • Exposure to modern tools and professional processes • Supportive and collaborative work culture • Opportunity for skill development and career growth • Set work schedule determined by the client • Training may be required • Performance measured through KPIs and goals • Opportunity for long-term partnerships
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