Senior IT Technician

🔥 1 hour ago

🌐 Colombia, Ecuador, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇪🇨 Ecuador – Remote 🇳🇮 Nicaragua – Remote 🇵🇦 Panama – Remote 🇸🇻 El Salvador – Remote 🇻🇪 Venezuela – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freelance Latin America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Freelance Latin America is a staffing solution that connects businesses with top-tier, bilingual remote professionals from South America. By providing a fully managed service, they handle all aspects of hiring, including recruitment, onboarding, and payroll, offering companies cost-effective staffing solutions without compromising quality. Their services cater to various industries, enabling organizations to benefit from exceptional talent while maintaining time zone compatibility and easy communication.

📋 Description

• Troubleshoot and resolve complex Level 3 technical issues involving networks, servers, software, and security incidents • Configure, maintain, and troubleshoot LAN, WAN, VPN, VLAN, firewalls, routers, switches, and wireless networks • Manage Windows and Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization environments • Administer Microsoft Azure, AWS, and hybrid cloud infrastructure • Monitor system performance and implement preventive maintenance • Conduct cybersecurity assessments, investigate threats, and implement MFA, encryption, firewall, and intrusion-prevention solutions • Maintain backup and disaster recovery solutions, perform recovery testing, and support business continuity planning • Lead server deployments, infrastructure upgrades, cloud migrations, and network improvement projects • Develop automation scripts using PowerShell, Python, or Bash • Configure and optimize RMM tools for proactive maintenance and monitoring • Explore AI-powered tools for monitoring, cybersecurity, automation, and operational improvements • Coordinate with external vendors • Maintain technical documentation, troubleshooting procedures, system configurations, and IT reports • Communicate technical issues and recommendations to clients and internal stakeholders • Mentor Level 1 and Level 2 technicians • Support IT compliance, risk assessments, and change-management processes

🎯 Requirements

• Proven experience in advanced IT technical support, systems administration, or a similar senior-level IT role • Strong knowledge of TCP/IP, LAN, WAN, VPN, VLAN, DNS, DHCP, routing, and switching • Experience configuring and managing firewalls and network security appliances such as Cisco, Palo Alto, or SonicWall • Advanced troubleshooting across Windows Server, Linux, Active Directory, and cloud environments • Hands-on experience with VMware or Hyper-V • Experience administering Microsoft Azure, AWS, or Google Cloud environments • Knowledge of cybersecurity best practices, threat detection, vulnerability management, incident response, and MFA • Experience with backup, storage, and disaster recovery solutions including Veeam, Acronis, Synology, or similar platforms • Familiarity with ConnectWise, Kaseya, or N-able RMM tools • Scripting and automation knowledge using PowerShell, Python, or Bash • Strong analytical, documentation, organization, and project coordination skills • Ability to manage technical escalations, coordinate with vendors, and prioritize critical issues • Excellent customer service skills and ability to explain technical concepts to non-technical users • Ability to support and mentor junior IT technicians • Fluent English and Spanish with excellent verbal and written communication skills • Familiarity with AI-powered monitoring, cybersecurity, and automation technologies

🏖️ Benefits

• Fully remote work environment • Stable, long-term collaboration • Clear scope of responsibilities and structured workflows • Training and onboarding support • Opportunity to work with international teams • Exposure to modern tools and professional processes • Supportive and collaborative work culture • Opportunity for skill development and career growth • Set work schedule determined by the client • Client-provided training may be required • Performance measured against KPIs and goals • Long-term partnership opportunities