Service Coordinator – Dispatcher

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Freelance Latin America

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 HR Tech

🤝 B2B

🎯 Recruiter

HR Tech • B2B • Recruitment

Freelance Latin America is a staffing solution that connects businesses with top-tier, bilingual remote professionals from South America. By providing a fully managed service, they handle all aspects of hiring, including recruitment, onboarding, and payroll, offering companies cost-effective staffing solutions without compromising quality. Their services cater to various industries, enabling organizations to benefit from exceptional talent while maintaining time zone compatibility and easy communication.

📋 Description

• Answer and direct incoming phone calls in a professional and courteous manner. • Coordinate and schedule IT service requests and appointments for multiple technical team members. • Process incoming service requests received via email, phone, manual entry, or client submissions. • Schedule internal and field technicians using the organization's ticketing platform. • Serve as the primary point of contact for clients, providing timely updates on service requests and incident progress. • Monitor technician schedules to ensure prompt time entry and efficient resource utilization. • Escalate service requests that cannot be scheduled within agreed service levels. • Track service request progress and report resource utilization and completion metrics to management. • Assist with basic billing and software licensing reconciliation tasks. • Maintain office supply inventory and coordinate ordering when needed. • Contribute to improving client satisfaction, operational efficiency, and overall service delivery.

🎯 Requirements

• Excellent verbal and written communication skills. • Strong attention to detail and organizational abilities. • Basic computer and operating system knowledge. • Strong customer service and interpersonal skills, including active listening and professional telephone etiquette. • Understanding of IT service environments and the ability to coordinate multiple support resources. • Ability to manage schedules and prioritize multiple tasks simultaneously. • Fast and accurate typing skills for service request documentation. • Self-motivated with the ability to perform effectively in a fast-paced environment. • Critical thinking and effective problem-solving skills. • Proactive mindset with a strong focus on delivering a positive customer experience. • Ability to collaborate effectively with both clients and internal teams. • Previous experience working in an IT help desk, Managed Service Provider (MSP), or service dispatch environment. • Familiarity with ticketing systems or service management platforms. • Experience supporting scheduling, resource coordination, or administrative operations.

🏖️ Benefits

• Fully remote work environment • Stable, long-term collaboration • Clear scope of responsibilities and structured workflows • Training and onboarding support • Opportunity to work with international teams • Exposure to modern tools and professional processes • Supportive and collaborative work culture • Opportunity for skill development and career growth