Client Services Associate II

🕒 Yesterday

🇺🇸 United States – Remote

💵 $27 - $39 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Freenome

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🧬 Biotechnology

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $290M Corporate Round on 2022-01

Biotechnology • Artificial Intelligence • Healthcare Insurance

Freenome is a company focused on advancing early cancer detection through the integration of scientific innovation and artificial intelligence. Their platform uses multiomics technology to identify cancer at its most treatable stages, enabling early intervention. The company emphasizes a standard blood draw method for ease of use, aiming to redefine cancer screening. Freenome is driven by a robust clinical research program and is committed to discovering, developing, and validating early cancer detection tests, employing a multidisciplinary team dedicated to pushing the boundaries of what's possible in cancer diagnostics.

📋 Description

• Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels. • Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels. • Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues. • Provide information regarding Freenome’s products and services to current and prospective customers and patients. • Maintain compliance and accuracy when handling sensitive patient information.

🎯 Requirements

• High school diploma or equivalent certificate. • Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field. • Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8x8 or Vonage. • Conversational fluency in English and Spanish.

🏖️ Benefits

• You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.