Senior Manager, Customer Experience

Job not on LinkedIn

October 17

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $157.7k - $242k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Freenome

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Biotechnology • Artificial Intelligence • Healthcare Insurance

Freenome is a company focused on advancing early cancer detection through the integration of scientific innovation and artificial intelligence. Their platform uses multiomics technology to identify cancer at its most treatable stages, enabling early intervention. The company emphasizes a standard blood draw method for ease of use, aiming to redefine cancer screening. Freenome is driven by a robust clinical research program and is committed to discovering, developing, and validating early cancer detection tests, employing a multidisciplinary team dedicated to pushing the boundaries of what's possible in cancer diagnostics.

201 - 500 employees

Founded 2014

🧬 Biotechnology

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $290M Corporate Round on 2022-01

📋 Description

• Develop the product strategy & lifecycle roadmap for Freenome’s order-to-cash solutions • Conduct thorough market research to identify trends, opportunities, and challenges within the order-to-cash domain • Leverage insights to inform product strategy and to identify new product opportunities • Ideate and prioritize product features that would support clinicians and patients throughout the lifecycle of the Freenome testing process • Create product roadmaps for prioritized products and features • Define the user needs for Freenome’s order-to-cash solutions • Engage closely with users, including internal and external customers, to gather feedback, understand their evolving needs, and advocate for their interests within the product development process • Build strong relationships with key stakeholders to ensure product solutions are well-received and effectively solve user pain points • Collaborate with cross-functional teams • Work closely with technical product management, engineering, IT, billing, and commercial teams to ensure seamless product development, launch, and adoption • Facilitate communication across teams to ensure alignment on product goals, timelines, and outcomes • Develop and monitor performance metrics • Define and monitor key performance indicators (KPIs) for order-to-cash, including customer satisfaction, customer use, and operational efficiency • Collaborate with technical product management, engineering, and IT to ensure KPIs are captured and tracked • Use these metrics to guide strategic decisions and product development

🎯 Requirements

• Bachelor’s degree; degree in an analytical, technical, or scientific field • At least seven years of experience in diagnostics, biopharma, or molecular life sciences industry • At least two years of experience in product management for software products • At least two years of experience in revenue cycle management • Entrepreneurial mindset and comfort with ambiguity • Excellent verbal and written communication skills • Solutions-oriented and bias-to-action

🏖️ Benefits

• You will also be eligible to receive pre-IPO equity • cash bonuses • a full range of medical, financial, and other benefits depending on the position offered