Freepik
eCommerce • Media
Freepik is a company that operates an online platform providing a wide range of design resources, such as vectors, PSDs, icons, and photos. Their site uses cookies to offer and enhance user experiences through analytics and marketing. Freepik facilitates recruitment and career opportunities through partners like Teamtailor, aiming to connect and build their team. They provide visitors with options to manage cookie preferences for a personalized and streamlined interaction on their site.
Customer Success Manager – Enterprise
November 25
Freepik
eCommerce • Media
Freepik is a company that operates an online platform providing a wide range of design resources, such as vectors, PSDs, icons, and photos. Their site uses cookies to offer and enhance user experiences through analytics and marketing. Freepik facilitates recruitment and career opportunities through partners like Teamtailor, aiming to connect and build their team. They provide visitors with options to manage cookie preferences for a personalized and streamlined interaction on their site.
📋 Description
• Own customer outcomes: Drive adoption, maximize ROI, and manage the full renewal process • Be the voice of the customer: Translate customer insights into action, influencing product decisions • Build scalable systems: Create success frameworks, playbooks, and automated processes • Act on data: Use key metrics and health indicators to identify opportunities • Collaborate cross-functionally: Partner with Sales, Product, and Engineering to enhance customer experience
🎯 Requirements
• Proven experience in Customer Success or Account Management with enterprise clients • A track record of driving retention, growth, and measurable customer impact • Experience building CS operations from zero • Analytical mindset with hands-on experience in tools like Salesforce, Zendesk, Intercom, or Gainsight • Technical curiosity and comfort with AI or complex digital products • A collaborative, proactive, and adaptable approach
🏖️ Benefits
• Remote work options • Professional development opportunities • Competitive salary
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