Bilingual Debt Collections Representative, Spanish/English

2 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $18 - $24 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Fresenius Medical Care

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Healthcare Insurance • Pharmaceuticals • Science

Fresenius Medical Care is a global health care company specializing in providing products and services for individuals with renal diseases. Founded in 1996, Fresenius Medical Care is the leading provider of dialysis treatment, building on the expertise of its parent company, the Fresenius health care group. The company is dedicated to improving the quality of life for patients worldwide by delivering high-quality care and innovative renal therapies. With a global presence, Fresenius Medical Care operates over 4,000 dialysis clinics and employs more than 125,000 people. The company's core values include collaboration, proactivity, reliability, and excellence, fostering a diverse and inclusive work environment to support its mission in delivering superior patient care.

10,000+ employees

Founded 1996

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

💰 $6.1M Post-IPO Equity on 2020-02

📋 Description

• Perform collection follow up with patients on delinquent and/or non-delinquent accounts for medical providers in a high-volume call center environment • Assist patients in the resolution of outstanding payments from past due accounts • Identify problem accounts and escalate as appropriate • Update the patient record to identify actions taken on the account • Achieve monthly department collection goal • Maintain minimum production standards • Achieve quality assurance scores that meet department requirements • Work within company attendance guidelines • Provide excellent customer service during all interactions • Perform all responsibilities in compliance with company policies and procedures • Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations. • Assist with various projects as assigned by direct supervisor.

🎯 Requirements

• High School Diploma required • 1 - 2 years' related experience • Ability to multitask within multiple channels of technology • General computer skills with working knowledge of word processing, spreadsheet, and email applications • Detail oriented with good analytical and organizational skills • Good interpersonal skills with the ability to work cohesively within a team environment • Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

🏖️ Benefits

• Monthly Commission Bonus Program • Excellent Benefits