Travel Ticketing Specialist

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• We are hiring a Ticketing Member to issue flight bookings accurately and on time, every shift, using Sabre. • Once a client approves a booking, it comes to you. Your job is to take that approved booking and issue a confirmed airline ticket in Sabre, using the right booking account, with the correct passenger details, and in line with the fare rules attached to that ticket. Every detail matters. You work closely with your Ticketing Team Lead, who assigns your work and is there for escalations, but you are expected to work accurately and independently within clear processes.

🎯 Requirements

• Sabre GDS proficiency is a firm requirement for this role. You need to be able to work in Sabre's command-line environment confidently and independently. This means building PNRs, pricing itineraries, issuing tickets, processing exchanges and reissues, handling voids and refunds, and managing queue work, without needing to be guided through each step • 3+ years of hands-on Sabre ticketing experience, in a travel agency, airline, tour operator, or travel management company where you issued tickets as a core part of your daily work • A solid understanding of fare rules: you know how to read the conditions attached to a ticket in Sabre and apply them correctly when issuing, changing, or refunding • Strong attention to passenger data accuracy: you understand why a misspelled name, a wrong date of birth, or an incorrect frequent flyer number can make a ticket unusable • The ability to work at a consistent pace while maintaining accuracy, especially during busy periods when multiple bookings need attention at once • A habit of communicating proactively: if something looks wrong or unclear, you flag it to your Team Lead early.

🏖️ Benefits

• Compensation is reviewed based on performance, with clear milestones tied to progression.