Lead – Solution Engineer

🔥 0 minutes ago

🇧🇷 Brazil – Remote

💵 $296k - $370k / year

⏳ Contract/Temporary

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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Freshworks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

💰 $85M Secondary Market on 2020-01

Consulting • Marketing • Logistics

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

📋 Description

• Collaborate with Enterprise customers across LATAM to identify and address critical business challenges • Support field sales and channel teams through discovery and product demonstrations for direct and partner-led opportunities • Gather requirements to clearly define customer problems • Build and present demonstrations of Freshworks products • Articulate the value of Freshworks solutions to diverse audiences • Continuously develop skills through lifelong learning • Build trusted relationships with partner presales across LATAM as a technical resource throughout joint pursuits • Collaborate with partners on customer workshops, tailored demonstrations, solution design, and technical validation • Deliver partner activation through hands-on sessions, demo coaching, and reusable assets • Work with LATAM channel managers and field account teams to align technical support for joint account plans, partner-led opportunities, and regional events

🎯 Requirements

• 6-8 years of Solution Engineering experience • Experience supporting both direct sales and channel partners is preferred, including partner technical activation and joint customer engagements • Excellent soft skills and presentation abilities • Proven capability to work on cross-functional teams to address business and technical challenges • Strong verbal, written, presentation, and interpersonal communication skills • Proficiency in both Portuguese and Spanish is preferred, including the ability to conduct discovery sessions and product demonstrations with customers and partners across LATAM • Demonstrated time management skills in a dynamic sales environment; ability to manage multiple deals monthly • Highly driven, execution-focused, and strong sense of urgency • Bachelor's degree is preferred but not required

🏖️ Benefits

• Target bonus • Dental insurance • Medical insurance • Vision insurance • Disability insurance • Life insurance • Equity • ESPP • Flexible PTO • Flexible spending • Commuter benefits • Wellness benefits • Adoption leave benefits • Parental leave benefits

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