Principal Solutions Engineer

October 8

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $163k - $234k / year

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Freshworks

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SaaS • Enterprise • Artificial Intelligence

Freshworks is a company that provides powerful, easy-to-use software for customer service, IT service management, sales automation, and marketing automation. They offer a range of products, including Freshdesk, Freshservice, Freshsales, Freshchat, and Freshmarketer, all enhanced with artificial intelligence to improve productivity and efficiency. With solutions designed to enhance customer engagement and support IT operations, Freshworks serves over 68,000 businesses worldwide. Their AI-driven platforms, like the Freddy AI Agent, aim to deliver fast, always-on service, making work easier and more efficient for teams across various industries.

5001 - 10000 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 $85M Secondary Market on 2020-01

📋 Description

• Lead executive alignment workshops across strategic and global accounts. • Defines value messaging across C-suite buying committees. • Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins. • Deliver compelling and customized product demonstrations aligned to map digital transformation using industry use cases, ROI models, and value storytelling. • Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions. • Contribute to competitive strategies, offer technical insights, and proactively mentor junior team members (IC1–IC3). • Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations. • Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements. • Advises leadership on innovation, GTM.

🎯 Requirements

• 10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software. • You have an established playbook on using AI to present better, operationalize projects faster, and articulate value clearer. • Understands LLM's and can guide customers, team members and products on foundational AI principles. • Strong understanding of ITSM/ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar. • Strong knowledge of ITSM and AI maturity adoption frameworks and integrating ITIL. • Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight. • Deep knowledge of APIs, webhooks, integrations, and infrastructure components—able to propose and explain solutions without needing additional support. • Skilled in coaching and mentoring peers; committed to team development and cross-functional collaboration. • Adept at aligning customer needs with Freshworks’ platform capabilities, identifying gaps, and working with internal teams to drive innovation. • Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences. • Strong time management skills—capable of owning multiple deals and workstreams concurrently. • Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture. • Demonstrated leadership in internal initiatives, mentoring, or representing your company at industry events. • Bachelor’s degree preferred; equivalent experience accepted.

🏖️ Benefits

• Freshworks offers multiple options for dental, medical, vision, disability and life insurances. • Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. • Freshworks also offers adoption and parental leave benefits.