Claims Quality Assurance Specialist

3 hours ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

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Frontline Insurance

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At Frontline Insurance, we’re more than an insurance company. We’re your partner in protecting what matters most in your life. We bring peace of mind to your home, liability and property insurance needs by listening, understanding and responding with reliable, competitively priced insurance policies and individual attention. We provide coverage and a level of service that’s above and beyond the expected. And if you experience a loss, we work as a partner to make you whole again, resolving your concerns, as well as your claims.Frontline Insurance is a group of independent insurance companies serving coastal homeowners throughout the Southeast United States in Florida, Georgia, Alabama, North Carolina, and South Carolina. We offer homeowners a financially stable, proven insurance company with a record of superior claims service. Our partnership, experienced insurance agents and willingness to go the extra mile ease the burden that comes with experiencing a loss – and make your search for quality homeowners insurance at competitive rates simple and straightforward.

201 - 500 employees

📋 Description

• Exemplify professional and ethical behavior • Create, develop and administer consistent quality assurance reviews of claim files • Review and supply timely feedback of estimates utilizing XactAnalysis and other tools • Analyze the handling, investigation, coverage application and payments of claims • Compile metrics and trends regarding claim handling and translate into user-friendly documentation • Recommend processes for greater efficiency and improved claim handling • Identify and recommend training needs for the Claims Department • Work with the Claims Trainers to develop targeted training • Promote consistency of claim handling • Collaborate with other members of the Claims Department and other departments in the organization • Monitor and evaluate all aspects of claim handling • Timely completion of assigned tasks and projects • Maintain knowledge and compliance of company procedures, claim related statutes, insurance regulations and other legal requirements • High level of customer service for internal and external clients/partners • Contribute to the goals and objectives of the team and the organization • Other duties may be assigned

🎯 Requirements

• Bachelor's degree • Minimum of 7 years of property insurance claims experience; field claim handling and/or quality assurance experience is preferred • Florida 6-20/7-20 Adjuster License • Ability to obtain and maintain adjuster licenses in all states where the Company conducts business within 60 days of hire date.

🏖️ Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term). • 401k Retirement Plan with a generous 9% match • Four weeks of PTO • Pet Insurance for your furry family members.