Customer Success Manager

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Frontline Managed Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🔒 Cybersecurity

☁️ SaaS

B2B • Cybersecurity • SaaS

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

📋 Description

• The Client Success Manager is responsible for managing and strengthening client relationships within the Managed IT Services division for legal and professional services clients. • This role serves as the primary point of contact for assigned accounts and is responsible for ensuring a high level of client satisfaction, operational effectiveness, and service delivery. • The Client Success Manager partners closely with internal leadership and operational teams to support day-to-day client needs, monitor overall account health, facilitate communication, resolve service-related issues, and identify opportunities for process improvement and account growth. • Develop and maintain strong client relationships through proactive communication and strategic partnerships. • Ensure client expectations, priorities, and service requirements are clearly communicated and consistently met.

🎯 Requirements

• Bachelor’s degree (BA or BS) from an accredited college or university, or equivalent professional experience. • Minimum of 5 years of account management, client services, customer success, or customer support experience supporting U.S.-based professional services clients, preferably within legal environments or law firms. • Familiarity with data security and governance best practices.

🏖️ Benefits

• Not Sure YouMeet Every Requirement? We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience. • Significant amount of sitting is required to operate office equipment • Constant need to simultaneously use hand, wrist, and fingers to operate office equipment • Writing/typing for communication frequently needed • Dexterity to complete paperwork and operate office equipment • Constant need for hearing and speech to communicate with employees and clients via email, instant messaging and on the telephone