Senior ServiceNow Developer/Administrator

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September 4

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Frontline Managed Services

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B2B • Cybersecurity • SaaS

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

1001 - 5000 employees

🤝 B2B

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Design & build: Configure and script across ITSM modules (Interactions/Agent Workspace, Incidents, Problems, Outages, Service Catalog), including tables, forms, business rules, client scripts, includes, UI policies/actions, and notifications. • Automate: Use Flow Designer/IntegrationHub to orchestrate approvals, SLAs, and system automations; modernize legacy workflows where appropriate. • Integrate: Deliver secure, reliable integrations (REST/SOAP, webhooks, MID Server where needed) with clear mapping, retries, and observability. • Email & routing: Optimize inbound email actions and notification strategies to support legal client workflows. • Change discipline: Package/promote with update sets/app repo, follow change windows, peer reviews, and rollback plans; use ATF where applicable. • Requirements & docs: Run/participate in discovery sessions and workshops; translate requirements into designs, acceptance criteria, and runbooks. • Platform stewardship: Contribute to platform standards, reusable patterns, and knowledge articles; mentor other developers/admins.

🎯 Requirements

• 5+ years hands-on ServiceNow development/administration with strong ITSM depth • Proven delivery across Service Catalog builds, Flow Designer automation, notifications, and ACLs • Practical integration experience (REST/SOAP; IntegrationHub a plus) • JavaScript skills and understanding of when to use flows vs. server/client scripting • Clear, concise English language communication skills with technical and non-technical stakeholders • Change discipline: packaging, promotion, rollback, and documentation habits that stand up to audit • Bachelors in CS/Engineering/Math or equivalent experience • Certification - ServiceNow CSA (and/or CIS) (preferred) • ATF experience and exposure to CI/CD patterns for ServiceNow (preferred) • Experience supporting professional services/legal clients or multi-tenant environments (preferred) • Experience with MID Server where needed • Familiarity with tables, forms, business rules, client scripts, UI policies/actions, notifications • Comfortable working night shifts (US Business Hours)

🏖️ Benefits

• Fully remote (position listed as Fully remote) • Night shift schedule aligned to US business hours (6:30PM - 3:30AM IST, Monday - Friday) • Competitive compensation (17-22.5 LPA) • Mentoring and professional development opportunities • Opportunity to work with legal and professional-services clients • Equal opportunity employer (inclusive hiring statement)