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Frontline Managed Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🔒 Cybersecurity

☁️ SaaS

B2B • Cybersecurity • SaaS

Frontline Managed Services is a global provider specializing in Revenue Cycle and Managed IT Services tailored for legal and professional services firms. With a focus on leveraging advanced technology to enhance service delivery, the company offers scalable solutions aimed at improving revenue, profitability, and operational efficiency for firms worldwide. Their innovations are particularly attuned to the specific needs of the legal sector, providing comprehensive support that includes IT legal operations, cybersecurity, network monitoring, and application development. Frontline Managed Services integrates state-of-the-art technology platforms and possesses extensive expertise to help legal firms achieve superior market performance and profitability.

📋 Description

• Serve as a senior escalation engineer for Microsoft 365, Exchange Online, and on-premises Exchange environments. • Troubleshoot and resolve complex technical issues across varying priority levels while maintaining exceptional client service. • Design, plan, and execute Exchange to Microsoft 365 migration projects, including hybrid and coexistence environments. • Administer and support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), SharePoint Online, Teams, Intune, Defender, and Purview Compliance. • Perform advanced troubleshooting related to Active Directory, Azure AD Connect, hybrid identity, mail flow, authentication, and directory synchronization. • Utilize PowerShell scripting to automate administrative tasks, expedite troubleshooting, generate reporting, and improve operational efficiency. • Identify and remediate migration blockers using tools such as ADSI Edit, Active Directory utilities, and Microsoft diagnostic tools. • Support and manage third-party migration tools and technologies utilized during tenant migrations and consolidations. • Collaborate with project teams, stakeholders, and clients to ensure successful delivery of technical projects. • Lead technical implementations and provide guidance to engineers during complex project engagements. • Document technical procedures, solutions, and project deliverables according to organizational standards. • Manage project responsibilities independently when a dedicated project manager is not assigned. • Balance ticket-based support activities with project commitments while maintaining service quality and meeting deadlines. • Escalate issues appropriately based on business impact, urgency, and technical complexity. • Participate in after-hours maintenance, migration activities, and critical incident response when required. • Communicate effectively with leadership, clients, and team members regarding project status, risks, and technical recommendations. • Assist with process improvement initiatives and contribute to the best technical practices across the organization.

🎯 Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field preferred. • 7+ years of hands-on experience supporting Microsoft technologies in enterprise environments. • Extensive experience with Microsoft 365 administration and support. • Strong experience with on-premises Microsoft Exchange Server and Exchange Online. • Experience managing hybrid Exchange deployments and Microsoft 365 migrations. • Advanced knowledge of Active Directory, Group Policy, ADSI Edit, Azure AD Connect, and Entra ID. • Strong PowerShell scripting experience for both Microsoft 365 and on-premises Exchange administration. • Experience supporting SharePoint Online, Microsoft Teams, Intune, Microsoft Defender, and Microsoft Purview Compliance. • Familiarity with third-party migration tools and migration methodologies. • Strong understanding of mail flow, DNS, authentication protocols, security, and identity management. • Experience working in managed services, consulting, or enterprise IT environment preferred. • Microsoft 365 certifications are strongly preferred. • Previous Microsoft Exchange certifications are a plus. • Excellent troubleshooting, analytical, and problem-solving skills. • Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences. • Ability to work independently, prioritize competing demands, and manage multiple projects simultaneously. • Flexible and dependable with the ability to participate in after-hours support and project work when business needs require.

🏖️ Benefits

• Health insurance • Professional development • Paid time off • Flexible work arrangements