Client Solutions Manager

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November 21

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Frontline Performance Group

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B2B • eCommerce • Hospitality

Frontline Performance Group is a leading organization specializing in optimizing frontline service for the hospitality industry. They offer a unique software platform, IN-Gauge, which provides training, tools, and technologies to enhance hotel operations, boost revenue through upselling techniques, and improve guest experiences. With over 30 years of experience, FPG equips hotels with methodologies and actionable insights that lead to measurable increases in revenue and employee performance, resulting in exceptional service delivery at the front desk.

201 - 500 employees

Founded 1993

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2015-07

📋 Description

• Drive high-volume outreach to hotel GMs, DOFs, Commercial Directors, and operational leaders • Leverage your existing network to secure introductions, referrals, and discovery conversations • Conduct consultative, value-based conversations that lead from first touch to signed work orders • Target 100+ hotels per month through coordinated email outreach, LinkedIn engagement, and in-market visits • Secure 5+ discovery calls per week through proactive prospecting and relationship building • Build and nurture relationships with above-property commercial leaders across major hotel groups • Represent FPG at industry events, business councils, and networking forums • Understand and articulate how upselling impacts RevPAR, ADR, GOP, URI, conversion, and guest experience • Speak confidently about hotel operations, service culture, and departmental performance • Conduct impactful discovery sessions that diagnose hotel performance and highlight opportunity gaps • Deliver short masterclasses or best-practice workshops to GMs and operational teams • Maintain clear activity and pipeline visibility using Salesforce • Plan and execute structured cadences, campaigns, and follow-ups to ensure consistent momentum

🎯 Requirements

• Currently working in a sales/commercial/business development role tied to the hotel industry (either within a hotel group or selling solutions into hotels) • Past hotel operations experience (Rooms, F&B, Front Office, or leadership/managerial roles) • 5+ years of combined commercial + operations experience in the hospitality sector • Strong understanding of hotel financials, revenue levers, and P&L performance • Proven ability to influence senior leaders and open doors across hotel portfolios • Highly connected across the hotel ecosystem (GMs, Directors, associations) • A natural hunter with resilience in long sales cycles • Consultative, credible, and comfortable presenting to executives • Strong communicator with excellent relationship-building skills • Proficient with CRM systems, LinkedIn, and sales engagement tools • Comfortable functioning independently as an Independent Contractor • Willingness to travel up to 30% for meetings and industry events • Fluency in English; Thai, Mandarin or Cantonese a strong advantage

🏖️ Benefits

• Flexible work arrangement • Attractive commission and incentive structure • Opportunity to represent a global hospitality performance leader • High personal autonomy and market ownership