Customer Experience Representative

Job not on LinkedIn

🔥 0 minutes ago

🇲🇰 North Macedonia – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FrontLogix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

FrontLogix is a next-generation customer experience and workforce management company that combines BPO-style CX services with workforce management (WFM) software and managed services. It offers AI-enabled contact center solutions, call center training, quality management, and WFM-managed services while selling products (WFMLink and RTALink) that integrate workforce intelligence directly into CRM environments to enable real-time operational execution. FrontLogix positions itself as an operational workforce intelligence layer that connects WFM and customer operations to improve schedule adherence, supervisor interventions, and overall customer experience.

📋 Description

• Service Front Logix’s clients’ products and services according to the client’s project • Engage with clients’ customers, identify pain points and purchase-decision factors, and provide management with process-improvement suggestions based on customer feedback • Handle customer calls, emails, SMS, live chat, and other communication channels • Call vendors to obtain tracking numbers and enter them into the client’s system • Call vendors to check part availability and complete sourcing forms • Leverage the internal knowledge base to answer inquiries quickly • Respond to inbound client requests and provide accurate customer information • Enter data into the tracking system and complete client documentation • Meet personal and client service-team sales targets and call-handling quotas • Maintain records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, policies, and call-handling procedures • Handle consumer interactions promptly, professionally, and courteously while collecting necessary information • Translate customer contacts accurately from phone conversations into the computer system • Remain logged in and available for calls 97% of the shift, excluding breaks and lunch • Work with management and peers toward company, department, team, and personal goals • Interact with team members to enhance project performance • Work on special projects and perform other assigned duties • Ensure all tools necessary for the position are available • Adhere to company policies and procedures

🎯 Requirements

• 1+ years of relevant customer experience or customer support (contact center or BPO experience) • Experience in customer service, outbound calls, product sourcing, purchasing, and data entry • Demonstrated ability to work independently, initiate activities, think creatively when trying to find alternate sources, set priorities, manage multiple priorities, and deliver on-time results • Self-starter with excellent research and time-management skills • Strong oral and written communication skills to engage and collaborate with clients, vendors, and upper-level management • Strong phone contact handling skills and active listening • Email, Google Search, and communication tools proficiency • Usage of any phone system (e.g. Dialpad VOIP) • Proactive, holistic, engaged, creative, and collaborative approach • High School Diploma or Equivalent • Conversational English • Ability to navigate Google search • Ability to call and speak to vendors

🏖️ Benefits

• Private health insurance • Vacation and paid holidays • Wellbeing program - Sport Master • Free beverages and snacks • Social events / team buildings • Diverse and inclusive environment