FuboTV
Media • Telecommunications • B2C
FuboTV is a streaming television service that offers live sports and TV programming without the need for cable. It provides access to 457 channels, including major networks like ABC, NBC, FOX, and CBS, and covers sports leagues such as the NFL, NBA, and MLB. Users can watch content on various devices with the option to record games and shows, and compare its offerings with other streaming services like Sling, Hulu Live TV, and YouTube TV. FuboTV is known for being a top choice for sports enthusiasts, offering flexibility with no commitment and easy cancellation.
Tier 2 Customer Care Agent, Bilingual (English/Spanish)
October 30
🗣️🇪🇸 Spanish Required
FuboTV
Media • Telecommunications • B2C
FuboTV is a streaming television service that offers live sports and TV programming without the need for cable. It provides access to 457 channels, including major networks like ABC, NBC, FOX, and CBS, and covers sports leagues such as the NFL, NBA, and MLB. Users can watch content on various devices with the option to record games and shows, and compare its offerings with other streaming services like Sling, Hulu Live TV, and YouTube TV. FuboTV is known for being a top choice for sports enthusiasts, offering flexibility with no commitment and easy cancellation.
📋 Description
• Deliver world-class support and build customer satisfaction and loyalty • Handle all inquiries regarding Fubo’s service and customer subscriptions over the phone and online (via email and social media) • Complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users • Provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media
🎯 Requirements
• High school diploma or GED equivalent • Ability to speak, read, and write professionally in both English and Spanish • Experience handling advanced customer care contact contacts escalation from Tier 1 agents • Experience with social media platforms, managing posts, and engagement. • Excellent interpersonal skills • Ability to identify and meet customer's needs and requirements • Exceptional phone and customer service skills • Punctual, regular, and consistent attendance is required
🏖️ Benefits
• Must provide up to date computer/laptop (No Chromebook), and Reliable internet connection • Must be available for the weekend (Saturday & Sunday) hours • All Call Center representatives work on a shift basis, and as such will be required to periodically rotate shifts and regular days off • All customer care representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required
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